Vince CamutoReviews of vincecamuto.com

Vince Camuto makes beautiful shoes, but I will never order them directly from their web site again. They pre-select the $5.99 "worry free" shipping insurance, which is a scam as shipping assurance should be their problem anyway. I removed the insurance selection, but when the credit card was processed, they added it back in. The shoes were not right for me and upon trying to return, they want to charge me over $10 to get my money back, even though they charged me for this supposed insurance. Scam me once, shame on you. You won't be scamming me again. I just won't visit your web site ever again and will tell everyone I discuss shoes with to avoid the web site.

I placed an order via the web 13 March 2026. Soon after I received an email stating the order had “PARTIALLY SHIPPED.” I was confused as I only ordered 1 item, a handbag on sale. I promptly wrote their customer service thinking perhaps somehow I was receiving someone else’s order. They responded with a “form letter” I asked them to send the tracking info and received the same form letter THREE TIMES. Today I received a text saying “my order was Cancelled & REFUNDED????””This time I called them and the lady said it was cancelled due to an internal “SYSTEM ERROR” and promptly told me to order it again…. Nah I’m good- LEAVE THESE PEOPLE ALONE! Buy at your own risk…..

If I could give this company 0 stars I would. I usually order over 5plus pairs of boots/ heels from Vince camuto a year. This winter I ordered 3 pairs so far, one pair was delivered the other 2 never arrived their shipping company ontrac in complete horse shit. They said my package was delivered, yet , no delivery picture and to top things off I have a camera where I can see if anything has been delivered to my door step. I am not going back and fourth with intractable who will not refund my money and Vince canuto who takes no part in any delivery issues. I truly thought they were customer advocates. Here I am a week later trying to get a refund and I will take my business elsewhere I would not recommend anyone order from Vince camuto as they have a very shady delivery service, who is probably stealing packages.

Love the shoes horrible customer services. Needed to cancel my order within 5 minutes of placing order was told this was not possible. Expressed frustration escalated concern new response calling me by someone elses name and still not canceling my order. Simply decided to go with a different color. Will not do business with poor customer service.

The site glitched and ordered a size that was out of stock, so I put in a second order for the correct size. Well the out of stock size arrived and i have to wait for them to receive it back before i get my refund. When I received the second order today, it was for some cheap Clarks boots, just thrown in the box and you guessed it, the wrong size! They didn’t want to do anything for me for my inconvenience. Shopper beware. Is this still Vince Camuto or just one big warehouse?

Is this site still for real? I saw an item I wanted. But I wasn't sure of the fit for me. I wanted to know if I could return to their local store near where I live, if necessary. There was no information about it. I tried different kinds of google searches, including AI . You USED to be able to return things to a Vince Camuto or DSW store. No mention is made about returning to Vince stores in the last year. There are no more Vince Camuto stores. So I emailed customer service—the email they show in their latest marketing email today. It bounced back, saying there is no such email! I really like the item and they're the only ones who sell it. It is touted in several good blogs. But I am afraid it may never get to me or some other weird thing will happen. They need to fix this site and response to customers or they will destroy their own business.

Ordered boots. Close to $400 for two pairs. Delivery photo shows boots were thrown by a sign 1/4 mile from my home. When I discovered, I went to retrieve package. It was gone. Now Vince Camuto giving me run around. AWFUL.

I purchased 2 pairs of slingbacks and in less than six months, the elastic was stretched to the point where the shoe was slipping off my feet. I paid a lot for these shoes. the elastic should be made of a higher quality so I don't have to take it to a shoemaker for them to replace the elastic.