Vince CamutoReviews of vincecamuto.com

The site glitched and ordered a size that was out of stock, so I put in a second order for the correct size. Well the out of stock size arrived and i have to wait for them to receive it back before i get my refund. When I received the second order today, it was for some cheap Clarks boots, just thrown in the box and you guessed it, the wrong size! They didn’t want to do anything for me for my inconvenience. Shopper beware. Is this still Vince Camuto or just one big warehouse?

Is this site still for real? I saw an item I wanted. But I wasn't sure of the fit for me. I wanted to know if I could return to their local store near where I live, if necessary. There was no information about it. I tried different kinds of google searches, including AI . You USED to be able to return things to a Vince Camuto or DSW store. No mention is made about returning to Vince stores in the last year. There are no more Vince Camuto stores. So I emailed customer service—the email they show in their latest marketing email today. It bounced back, saying there is no such email! I really like the item and they're the only ones who sell it. It is touted in several good blogs. But I am afraid it may never get to me or some other weird thing will happen. They need to fix this site and response to customers or they will destroy their own business.

I’m disappointed with the after-sales service I received from Vince Camuto. After requesting extensive details about my purchase, including a copy of my receipt and a photo of the coat, they ultimately refused to assist me with obtaining a replacement belt for the coat. If there was no intention to resolve my issue, why ask me to go through the trouble of providing all this information? While the communication was polite, the process ultimately wasted my time.

I bought a Vince Camuto women's wallet. The leather is so thin you can see coin shapes through it. Then I foolishly bought a wallet with a crossbody strap. After a half dozen wearings the strap broke.

Apparently something has changed, the new website is horrible, they took away rewards and most of their products are made in china-which they label as "imported". I used to purchase a lot of boots from them which has now diminished because of their ridiculous prices for shoes made in china and because they took away rewards points. The website should be transparent as to where their products are made and not just put "imported". Their quality of their made in italy shoes/boots are not that great, the suede is thin and almost rubs off. Actively looking for another brand.