vilno.coReviews of vilno.co

Response from vilno.coSep 30, 2023

Hello! We're deeply sorry to hear about your disappointing experience with the delivery and the quality of your kneeling chair. Your feedback is important to us, and we take this matter seriously as we continuously strive to improve our products and services. First and foremost, we apologize for the condition of the box upon arrival. We understand that receiving a damaged package can be frustrating and certainly not the experience we aim to provide. We will investigate this matter further with our shipping partners to prevent such issues in the future. Regarding the sturdiness of the chair, we genuinely appreciate your honesty. We aim to provide products that are both comfortable and durable, and it is clear that we have fallen short of your expectations in this regard. We will review the quality of our kneeling chairs to ensure they meet the standards we aim for. Your feedback serves as a valuable source of insight, and we want to make this right for you. Please reach out to our customer support team so we can assist you with a return or exchange for a chair that meets your expectations. Your satisfaction is of utmost importance to us, and we want to ensure you have a product that you can rely on. Again, we apologize for the inconvenience you've experienced, and we appreciate your patience and understanding as we work to address these issues. We are committed to providing you with a better experience in the future. Thank you for bringing this to our attention, and we look forward to resolving this matter for you. Best regards, VILNO

Response from vilno.coSep 30, 2023

Hello! Thank you for taking the time to share your feedback on your recent purchase of our kneeling chair. We genuinely appreciate your insights as they help us understand how we can enhance our products and services to better meet our customers' expectations. We apologize for any inconvenience you experienced due to the delivery timeframe. We aim to provide accurate delivery estimates, and we will certainly work on improving our shipping processes to ensure timeliness. Regarding the chair itself, we appreciate your detailed observations. It's important to note that our products may vary by region, and your comments will help us better align the offerings to meet the expectations of our UK customers. We're glad to hear that your communication with our support team was prompt and polite and that the chair appears to have become more stable with use. Your comment about the knee pads and storage options is valuable feedback that we will take into account for future product improvements. We understand that different body types and preferences can impact the comfort of our chairs, and we will consider your input as we work on refining our offerings. Lastly, we're sorry to hear that you didn't find the material comfortable against the skin, especially during the summer months. We will look into the materials used in this model to see if there are ways to enhance the comfort. Your feedback is instrumental in our continuous efforts to provide high-quality products and services. If you have any further comments, concerns, or suggestions, please do not hesitate to contact us. We are committed to ensuring your satisfaction and will work diligently to address your feedback. Once again, thank you for sharing your experience with us, and we hope to have the opportunity to serve you better in the future. Best regards, VILNO