vilno.coReviews of vilno.co

I ordered two of the footrests via Kickstarter. We received them without the rubber anti slip pads and we requested those to be sent out. We had them posted to us, but only received 7 instead of 8. On 12th January I emailed and was replied to on 13th January and I was told a replacement would be sent. However, we never received a replacement. Since then I have emailed on 14th April (which I did get an auto reply to but nothing else), 10th June and 23rd June. I have not had any response. In my email on 12th January, I gave some feedback on the footrests and I was told these were things they would definitely look into improving for the future iterations of the footstool. We have been using the footstools for the last few months and overall they are pretty good and solid construction. However, one of the points I brought up in January was regarding the four textured rollers in the centre- what we feel is a main feature/selling point. The issue is that, on both the footstools, a couple (mainly the bottom) roller seems to struggle to rotate as smoothly as the others. On looking at it from above, this seems to be because it is at an angle. This does affect usage (when we emailed the feedback in January we hoped it would loosen and improve) and we tend to not bother even trying to use the rollers that much because the bottom one/ones prevent smooth rotation. Having used the footstools for the last few months, the fact the rollers don't rotate as smoothly is really frustrating and, considering the cost, disappointing. Overall, I was fairly happy with the product and customer service to begin with. However, now, I feel the footstools were a bit overpriced and there has been a complete lack of further customer service help.

Box arrived crushed and ripped. Chair is not sturdy, I don’t expect it to last very long.

The chair was delivered a little after the timeframe. Take a look at previous UK reviews specifically if looking at this product as it is not the same as the US version and appears to be equivalent to significantly less expensive items on ebay even with the sale discount. The box is unbranded and several of the drill holes were misaligned with the result that the chair felt a bit unstable to start. I contacted the seller who were prompt and polite in responding and advised chair would likely settle with use which it seems to have. I needed to place the knee pads at most forward position to give space for my calves. Unless you have a thin table top without support beams, i don't think you'll be able to to store it by hooking it on to the table. I'm already a kneeling stool convert from previous experience but I haven't found this model comfortable- the wide knee version may suit people with broad frames better. In summer months I've had bare legs too and don't find the material comfortable directly against the skin

I really wanted to like this chair, but my experience is similar to the other lower rated ones here. The first chair arrived on time, but the measurements were off and could not be assembled. When I queried this, the customer adviser ignored my concern (photos were included) and directed me to the instructions on the website, as if that wasn't the first thing I did. When I followed it up, I was sent another chair, which to their credit was promptly sent. However, they completely ignored my request for the first chair to be returned (what am I supposed to do with a faulty chair?), and did not let me know when the new one arrived, so I couldn't have swapped it with the courier, even if that were allowed. I will say the customer service felt very poor, given they're supposed to pride themselves on this. In the end, I only could put together the second chair, mixing and matching the different parts of both chairs. There doesn't appear to be any uniformity, some holes seem misshapen which really added more time assembling it and the paper instructions, vs the ones online all seem slightly different, like they've not updated instructions with perhaps older versions of the chair - definitely not worth the £400 (though I got this on sale) it's supposed to be worth. Much of this felt low quality. As for usability, it says it's OK for people over 6' but that honestly feels like false advertising. I'm just under 6' and can only just about use it. It's very uncomfortable and doesn't feel steady enough. I'd like to return both chairs - the faulty one and the second, but the way the customer service has been, I'm not sure if that will even happen. I definitely think it's immoral to charge a shipping fee for returns, which is what their website says. A very disappointing experience, that hasn't been worth the time/money

Extremely disappointed with the quality of this chair. My concerns where raised as soon as I saw the packaging, which did not feature the ‘Vilno’ company branding and didn’t match the pictures I’d seen on the company website reviews. My concerns were then realised once I started to assemble the chair: 1) The main seat cushion screw holes didn’t line up with the frame so couldn’t be attached. It seems like one side of the frame is warped. 2) The cushion and knee pads are very low quality and not as described or illustrated on the website. 3) The chair itself is a different design than what appears on the website. The top cross member at the rear beneath the cushion is missing along with the company branding. 4) Then cushion and knee pad are also a different shape vs what was described on the website. I’ve attempted to arrange a refund as the chair is faulty, of poor quality and not as described on the website. They’re trying to make me cover the return costs, which I’m almost certain is against the UK consumer rights act so will be seeking further advice as appropriate. Edit: I’ve now received a full refund and rightly not liable for courier costs. Whilst my review of the product stands, I will give credit for the prompt customer service and recognition from the company where they’ve done wrong.