villohome.com Reviews | Read Customer Reviews of villohome.com

villohome.comReviews of villohome.com

4.0255 reviews
Home Improvements
6272 Opal Lane, Grand Blanc, Michigan

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villohome.com

About villohome.com

“VILLOHOME” is more than just an e-commerce online store. It is established in 2018. As the name suggests, Villohome is a “Home” where a family lives, expands and thrives. Our family is not limited to just our management and our employees but our customers, suppliers, market places, Third party warehouses and all our other business associates are parts of our family. We aim to be an ultimate flooring destination for our customers by providing them great quality products, wide range of collection, faster delivery and affordable prices. Backed by extremely disruptive minds with years of experience, Villohome possesses international market knowledge, attention to detail and supply chain know-how to meet the expectations of our customers at all times. Everything that we say and that we do, we literally believe in it. “We have got your back” is our promise to all our clients and its reflected in every decision that we make and every action that we take here at Villohome. We would like to make our values not only inspiring but actionable and hence we prefer to keep our values as verbs and not as nouns. Our four core values are,“Do the RIGHT thing no matter what”“Treat the customer the way you want to be treated as a customer”“Speak the truth and act truthfully under any circumstances”“Prioritise consistency over intensity”

villohome.com (villohome.com) has 255 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Website: villohome.com
Category: Home Improvements
Location: Grand Blanc, Michigan
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 95% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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villohome.com reviews

255 approved reviews, newest moderated first

Lisa D.
Feb 4, 2025
Thank you
Thank you, I love my purchase. And the fast service and care. Thank you
Response from villohome.comFeb 8, 2025
Thank you! We're glad you're happy with your purchase and our service!
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Jennifer P.
Feb 3, 2025
Adorable!
I ordered the St. Bernard garden flag, and it is adorable! High quality materials, bright colors and quick shipping.
Response from villohome.comFeb 4, 2025
Thank you for your wonderful review! We're thrilled you're enjoying your St. Bernard garden flag!
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Evan
Jan 23, 2025
Bait-and-switch vendors, no accountability.
I purchased an item on villohome on January 5, 2025. After several days without updates on the order, I reached out to customer support for a status update and was told that they were in contact with the vendor. After several more emails back and forth my order was updated to show an inferior item of much lower value and the order eventually shipped arriving on January 17th. I contacted support again to let them know that the vendor has bait-and-switched the item but never got a reply.
Response from villohome.comJan 24, 2025
Hello Evan #10253, It's not like this - vendor is very genuine - we have a long history with them in terms of working - there was mess-up due to the platform we are using and there were issues in pricing images and product description which were not getting updated - we are still in touch with vendor finding the best possible solution - and will surely update you what we can do on this. I will keep you updated.
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Lucid Body L.
Jan 12, 2025
EDITED: I don't know what to think, is the site real.
I ordered san pedro plants Jan 7/8, 2025. I have no email of order saying anything. I have no email confirming order, date items being shipped....NOTHING. I then see it's a home shopping place, I thought it was a nursery. I'm thinking I'm being frauded, I had to check if it was a legit site. I'm lost. EDIT 01/24/2025: Villohome reached out to me to resolve the issue with my purchase and corrected it. I was given a refund and explanation of what went wrong with the transaction. Though I give the company credit for correcting the situation, it was the advertisement flaws that occurred that someone should have been mindful of. Advertising incorrect pricing and using old images of the product is really no excuse. But overall, I satisfied with the correction, they are a legit website, they do sell live plants. Raising my experience above a one star.
Response from villohome.comJan 21, 2025
Dear Melissa, Re: Order #10282. We refunded your order on January 20th due to a pricing discrepancy. To avoid potential restocking or return fees, we awaited confirmation from our vendor. Please be assured that we are a legitimate online flooring shop with years of operation. Your full refund has been processed, and we invite you to explore our other products. Hello Melissa, Thank you for sharing your honest feedback about your experience with Villohome. We apologize again for the mistakes made with your purchase, including the incorrect pricing and outdated product images. We appreciate your acknowledgment of our efforts to correct the situation and provide a refund.
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Kelly
Jan 7, 2025
Quick response and product delivered…
Quick response and product delivered within a week. Product was exactly as described, I was having a hard time finding these brass pieces for my restore project.
Response from villohome.comJan 7, 2025
Hello Kelly, thank you for your purchase and your wonderful review. It was lovely to serve you and we look forward to serving you in the future as well. Regards, Villohome Team
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Shannon R.
Jan 3, 2025
Inaccurate shipping time
As it was a holiday gift, I ordered from this site due to the advertised shipping and arrival date of 5 business days after same or next day ship date. This was 12/16/24. I received no tracking or status update despite contacting the company on the shop app. It arrived on 1/2/25.
Response from villohome.comJan 9, 2025
Dear Richard, We are writing to inform you that your order experienced a brief delay due to circumstances beyond our control. As PO Box address was provided we had to ask for the physical address due to company policy. In addition your order was placed over the weekend, it was processed on the following Monday. Unfortunately, the holiday season resulted in an unprecedented volume of orders, and our 3rd party warehouse faced staffing constraints. Consequently, your order was delayed by 3-4 days. We regret any inconvenience this may have caused and appreciate your understanding. Thank you for your patience.
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Richard T.
Jan 3, 2025
My order sat for days (6) until I…
My order sat for days (6) until I responded to an email. I then got my item within 5 days.
Response from villohome.comJan 9, 2025
Dear Shannon, We regret to inform you that our standard delivery timeframe of 5-7 working days was impacted during this holiday season. The unprecedented volume of orders, combined with reduced staffing levels, resulted in extended processing times. Furthermore, a technical requirement necessitated the verification of your shipping address before processing, which added to the overall delay. Thank you for your patience.
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Gundegmaa O.
Jan 2, 2025
i like to smell.Very good
i like to smell.Very good
Response from villohome.comJan 3, 2025
Hello Gundegmaa, thank you for your purchase and your wonderful review. It was lovely to serve you and we look forward to serving you in the future as well. Regards, Villohome Team
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