Village Hat ShopReviews of villagehatshop.com

Ordered a hat and paid next day delivery with dpd. My delivery never came the driver never even tried to deliver, took my package back to the main depot and then was told to wait 4 days on top the the 3 days I had already been waiting for. I called village hats spoke to a French guy called casper and he was rude and very unhelpful. I record all my phone calls and I wish I could upload the conversation so others can hear how this company runs. They tried to charge me for sending the package back though I never received anything. Told them due to not receiving a product I had paid for I requested a full refund with delivery cost sent to dpd for failure of delivery. I am not paying for something I've never received yet I had originally paid for next day delivery. Absolutely disgusting behaviour from staff and failed company with alot of problems clearly. You only have to read these reviews to see there is a big problem with the village hats staff and dpd as a poor courier service. Under legal sales rights and consumer law the company have a right to fully refund a sale that was failed on there part. I strongly recommend others buy a digital voice recorder so as to record your phone calls so when things like this happen you the buyer has a leg to stand on... Enough is enough now its time people make a stand against being ripped off

Wenn man hier bei der Bewertung weniger als einen Stern vergeben könnte, würde ich das tun. Der in korrekter Größe bestellte Hut kam heute an - und ist mindestens eine Nummer zu klein, das Etikett im Hut damit falsch. Die Hutkrempe ist schief geschnitten, d.h. sie ist nicht gleichmäßig breit. Kann man deutlich sehen! Der Hut ist also zu klein und außerdem fehlerhaft (unregelmäßig breite Krempe). Ein Rücksende-Etikett fehlt. Die Kundendienst-Hotline ist nicht erreichbar. Aus dem Kleingedruckten der beigelegten Rechnung geht hervor, dass ich als Kunde die Rücksendekosten tragen soll! Und das für ein erkennbar fehlerhaftes Produkt! Eine Rücksende-Adresse sucht man auf der Rechnung übrigens vergeblich ... Ich bin sehr, sehr verärgert und werde bei diesem Anbieter nie wieder etwas kaufen.

On time, smart appearance and courteous

Ordered a hat that cost $43.66 as a gift. The hat ended up being too big for the recipient. The store makes you cover your own shipping for returns. So even though the hat weighed almost nothing, it was a bigger box due to the style of the hat. To ship it back for a "return" cost me $33 (which, per the return instructions, was the cheapest option available). So I'll get less than $10 back. I ended up ordering the hat in the correct size from a different retailer, so I've essentially bought this hat 3 times. I'm beyond unhappy with my experience with this shop.

My order never arrived, the tracking service is useless. DO NOT buy anything from them. Scam

I bought two hats from village hat shop for the Black Friday sale. One was a corduroy kangol hat and the other a wool newsboy cap. Both came nicely packaged and in perfect condition. I was a bit nervous because I only saw negative reviews after I placed my order but my experience with village hat shop was positive despite what other reviews say. I will be happy to purchase from village hat shop again!

When I was in San Diego in June 2022, I was recommended the store for a Fedora hat. A Staff member explained every hat and got the light brown Fedora I was looking for. I just found the stores site online and ordered the white and black including the feathers. I'm currently in Philadelphia and received them quick. I definitely recommend this place for purchasing a Fedora hat.

Good experience with this company, ordered hat, turns out I ordered wrong type, so instant refund, plus reordered new hat arrived in 3 days, happy with new hat, thank you village hats Les , Devon