Vicrez.comReviews of vicrez.com

I did buy front bumper and i paid about 1k $, waiting and waiting and waiting for any information about shipping, then after about week or more i did contact the victez service, the answer me “the item not in the stock”. I received refund about 955$, lost 45$ in the refund. Why???

Had a good experience with the order and delivery of the widebody kit for my challenger. Good customer service and quick response and turn around times. Would recommend vicrez to anyone looking to upgrade there car for a good price.

I am actually still going through this issue. My husband ordered me a carbon fiber wing/spoiler for my 2019 Dodge 392 scat pack. He got this for me for my 23rd anniversary present. 2 hours after It arrived my husband came home from work and opened it up to see a large crack along the top of it as well as a big chip mark and then some, what appears to be glue on the underside where it would attach. This was clearly an installed item that was returned to the seller. The seller repackaged it up and sent it out to me. Where was the quality control? There isn't any. I bought this through walmart.com because Vicrez.com, I have seen, many people have major complaints. Although their products may be nice, they have horrible customer service and they do not help their customers. After 4 days of sending emails to their company and never responding back to me I decided to find their phone number and call them. I called them around 4:00 p.m. I was put on hold more times than I can recall. Then at about 5:00pm I was put on hold again. At 6:30pm I was getting annoyed wondering when this person from their customer service department was going to come back. I decided to Google their hours and found out they close at 5:30. So this customer service representative put me on hold, packed up for the day and went home with no intention of coming back. They knew what they were doing. Now I have been going back and forth with walmart.com to get my money. Walmart has their own email server that we are supposed to go through. But vicrez sent me an email that did not have a business name affiliated to it. It just made it look like it was coming from a Spam company. Then it said here is your return label. If you have any questions email us back. Once again, no company name no order information about what I purchased no phone number attached, no way of knowing who this business is. So to test it, I responded and sent basically a "who is this" type of email. Outlook.com messaged me back and said this email does not exist. So how am I to know this is real Vicrez? So I contact Walmart again and around and around we go and Vicrez tries to tell them they sent me a return label. I went through the Walmart email server and ask them how was I to know this was really from them. And also let them know about how outlook.com said the email did not exist. Vicrez refused to respond to that. I suggest anybody that wants to buy from this company, go in house and purchased in store. If this is not possible keep looking. There is even a YouTuber that refuses to give mention Vicrez by name because he does not want them to get business because they did shady things to him too. He had nothing good to say, just described how their customer service refused to refund him for a damaged part. This company doesn't even securely ship their items. No styrofoam or wood box to keep the product from damaging. It was literally put inside of a cardboard box. No pride on their $1,000 plus products? No the reason for this is they have no intention of refunding people. Plus, instead of sending out an exchange and picking up the product with FedEx the same day, they expect you to put a huge box that can't fit in your vehicle and return it to a FedEx location! This wouldn't be a big deal if it was just someone changing their mind, but vicrez purposely sent out a broken damaged item. The way they responded through email as well as the phone call proves they care nothing about customer service.

Scammers do not purchase anything from this company their material is low quality brakes easy and comes in broken most of the time. Customer service is bad they kept hanging up on me every time I called to get help on my order. Look somewhere else do not don’t waste your money

Bought a body kit and rims from the company. Never installed the body kit but did use the rims. Couldn’t even use the kit because it was missing clips and instructions. Contacted the company and they wanted pictures of the parts I got. So I sent them, they said that all the parts were there and sent a video link on how to install. Not helpful without all the parts. So I decided to send he parts back to them. I followed the long list of writing the order number on the box. Writing the order number on a piece of paper and puting in the box, and paying ups 120.00 to ship it back… so you’d think I’d get my money back…. Think again!! They said it was incomplete. Well duh I’ve bee telling you that.. and then Mentioned the rims. I said I’m keeping those I want the 998.00 for the body kit. They again said it wasn’t complete. They refused to listen and this is also after waiting 2 weeks after I shipped it back to them. So then they said we are charging you 15% restock fee and it’s in complete so I got 560.00 back minus what I had to pay to re turn an incomplete kit that I couldn’t use. So I got 440.00 out of 998.00 back. This company is a scam. And the parts are crap and I would t recommend them at all!!

Got a hellcat spoiler for my charger. Product looks great and true to the oem spoiler. Going to upload a photo later when it's installed on the car.

Bought a Louver kit this item was installed professionally and set for 5 days. I went to get a basic car wash and stuff starts flying off! Every louver set I have ever purchased has been able to go through the car wash but all of a sudden this cheap product cant! They sell absolutely terrible products and have horrible customer service. I purchased a product provided by them that came with no instructions and had the worst customer service agents! Buyer Beware!

Couldn’t be happier! Great service and friendly staff.