ViasatReviews of viasat.com

We have had viasat several years and service Has continuously declined over that time. We contacted customer service on August 27 because when we came to our camp there there was no Internet. The app said that the dish needed repointed. We called that same day to customer service, and they said there was no service tech available in our area. We have had service techs come out in the pas. We have had service techs come out in the past. We called customer service back about 3 times with the same answer that they are waiting for information on the service tech that may be able to come to us. We’ve been without Internet over two weeks now, and one of us is searching for a new job. It is impossible to do job interviews for a remote job when you don’t know if you’re going to have Internet service. i’ve lost two good job possibilities because of Viasat! they can’t seem to find a service tech to come and fix us, but they surely keep collecting the monthly payment even though we have no service. Buyer beware!!!

Credo che questa Società - come molte altre - abbia venduto dei servizi assai prima di essersi strutturata per poterli fornire. È ahinoi un andazzo sempre più diffuso, un indice penoso dei tempi che viviamo. In particolare di Viasat mi hanno colpito due cose: 1) l'assoluta non efficienza del Servizio Clienti (dove delle Operatrici del tutto sconfortate cercano di reggere come possono le ondate di telefonate di Utenti sconcertati, esasperati, imbufaliti... 2) la micidiale condizione delle loro pagine interattive, dove spiccano solo le fatiche inenarrabili per riuscire a mettere un segno di spunta... Oltre che la ferocia, al limite dei così detti "patti leonini", con cui i loro Legali hanno preparato e redatto le Condizioni di Servizio. L'augurio è che possa intervenire quanto prima possibilecuna qualsivoglia Autorità, perché i disservizi, il tempo che si perde per una cosa elementare, e altresì il sospetto di un "pacco" organizzato scientemente, hanno superato la misura della decenza. Ricordiamoci, noi Utenti, che esistono le azioni collettive, che forse sono la sola cosa che possa fare recedere questi imprenditori da strapazzo dalle loro condotte al limite della legalità...

150GB lasts a little more than a week. I work all day. I only stream at night. With Sparklight, I never went over 50GB in a month and I was unemployed and on lockdown from the Covid nightmare. We streamed all day every day. After the 150GB is used the buffering is ridiculous. Pay more money, get more GB. Viasat is a fraud. They will be picking up their equipment and I will not be paying for early contact termination because they provided fraudulent service. Starlink bound.

Sono cliente da due anni e mezzo avendo acquistato l’auto con finanziamento per 5 anni e pur avendo contratto di 5 anni devo sostituire a pagamento la centralina visto che la garanzia era solo per i primi 2 anni, cosa non indicata nel contratto. Mi dovranno far sapere se sarà possibile avere una promozione comunque a pagamento, nel frattempo la mia auto non è stata ne lo è tuttora coperta dal controllo satellitare. In due anni è già la Seconda volta che si guasta, ritengo che non sia di buona qualità il servizio offerto. Non posso che essere delusa e amareggiata, se non sarò soddisfatta dall’intervento non rinnoverò il servizio pur avendolo pagato. Non consiglio.

Viasat move in gestione di pessima qualità , chiedi a move in Lombardia alcune spiegazioni e ti rimandano alla ditta che ha fornito la scatola nera. Gestione dei km all’oscuro niente di chiaro e alla luce del sole .

Yep, it's pretty expensive. But we knew that beforehand when we signed the contract, didn't we? Yep, it has outages in bad weather. But that's kind of a systemic issue with satellite service. Company doesn't matter. Their cs is useless, but we know how to contact their management. Plus they fixed the issues. What I did not know before that they deducted about $20 from my account as some sort of irregular fee. Not much, but that costs one star rating. The other star gets deducted because the throttling of speed isn't really nice. You expect a 12 MBIT experience, but with the slow latency and the throttling it feels like driving a bicycle on the highway with a traffic stop every couple yards. That's even before you reach the max limit of their plan. Then a few weeks ago after I have the service already for 3 years they increased the equipment lease by 50%. Really? That is already more than paid for with 3 year old equipment! When I terminated they suddenly wanted to give me 100 MBIT with the same price and are bombarding me with begging notices to come back. Why not offering that proactive? The latency stays the same anyways. Not worth the price IMO unless you have no other option. I'd rather go with 4G and a bit slower but good latency which feels faster overall. Plus categories cheaper! Today the box to ship their equipment back arrived. Will ship it back tomorrow. So far the process seems to work. Not the worst provider and it worked for the most part, but increasing fees for old customers is not really a good strategy to keep em. I also tried it for work from home but it didn't work. Too slow and unreliable. But that's on me and was my risk. Just FYI! If you have a WFH job, forget satellite Internet!

If you are considering signing up with VIASAT for internet & Land line phone service, DO NOT, I repeat DO NOT, sign up with VIASAT! First, their charges for internet and land line was exorbitantly high. Our monthly bill ran in the $240.00 average billed for service each month. Second, their internet was sub-par to say the least. Internet was limited each month to an inordinately measly amount , to where half way into each month. We would receive an e-mail from VIASAT that, we had exceeded our limit and that internet service would be suspended. Internet access would resume on the 1st of the following month. So for the fifteen days remaining in the current month we were without any internet whatsoever, which was an unacceptable situation! Third, and the final nail in the coffin was when the VIASAT technician arrived to remove the sending/receiving unit from the dish mounted two stories up on our roof. We were advised that we were to be charged an outrageous fee of $95.00 for the removal & retrieval of the unit! So the long and the short of it is, don't under any circumstances sign up for VIASAT service for internet/land line services! BE FORWARNED! You will be glad that you took the time to read this bad review for VIASAT!

This company has horrible customer service!! I disconnected my account in 2018 and returned my equipment at that time. They reached out via debt collectors in 2022 saying the equipment wasn't returned. WHERE DID THIS COME FROM 4 YEARS LATER??!? They are now trying to scam me out of $300 and won't speak with me on the phone because the account is too old? Absolutely insane. This company has been a headache since day 1!!