ViasatReviews of viasat.com

Gentleman was very nice and good at his job

The Daily Data Usage Graph on the Viasat website has been BROKEN for almost a week (last updated Dec. 7th). I cannot use the App, so I rely on the website. The agent tried to be helpful, but he had no encouraging info on when this might be fixed or why such a simple data usage graph (that has been woking well for many months) would have broken in the first place. This rating should really be ZERO stars.

I am a new viasat customer and the associate "helping me" was very unconcerned about my question and disappointment in the answer. It's okay to be honest even if it means it's not the answer is wanted to hear. However, this associate took it a step further, giving me tips on how to leave the business. WTH? I live in the PNW and rains quite a bit. On heavy days, we lose connectivity which then means no phone. Day before yesterday that meant more time without connectivity than with. I have kids, so this is very uncomfortable. I searched your web site for some best practices but didn't find them, so I called. The associate essentially that rain is gonna rain and make sure you cancel closer to Jan 8, at the end of the payment cycle. I am a bit surprised that some sort of something can't be done, but the presentation of the "best of luck" is the real concern I have about this company. I pay the same amount no matter what, so they don't really seem to care.

Bad lies bout prices

Poor and inconsistent internet, it's an ongoing issue

Did not solve my problem. They tried to send me the steps you are supposed to walk me through but it still didn’t work.

The team that fired dad sent here to adjust my satellite did an excellent job and we’re very knowledgeable and had it done in no time great experience !!!

Quick response-courteous customer service-took care of situation without any hassle.