ViabenefitsReviews of viabenefits.com

The problem with via benefits is they do what is easiest and cheapest for them. I have to use them to choose my medicare plan each year. I wanted plan G. They only had ONE plan G available and it was one of the most expensive ones. On the Medicare webiste there were many Plan G's available at LOWER prices for where I live. Remember every Plan G covers the SAME things equally. I would have to pay over $100 a month EXTRA because I have to use Via Benefits. TERRIBLE. ZERO STARS!!!

I was forced to use this company for an HSA through my employer. This company charges $2/month as a maintenance fee and $3/month as an investment fee, even if there are no changes in the account beyond investment return. When you close your account to get away from these fees, they charge you $25. Terrible experience. I would never use this company outside of being forced to.

Via Benefits...If I could I would give it a minus 10 stars, -10. 3M changed companies to administer the refunds to retirees, which 3M very kindly collaborates with us, and like me after 35 years of proud work in my great company, 3M. Unfortunately, Via Benefits thinks that because we are retired they have to treat us as worthless and make our lives more difficult. It's been almost a month and a half for them to deposit money that is not theirs, but they ask me over and over again for the same information that they already received and that their employees don't know how to use. Every time I call on the phone, they give me a new answer and a new "mission impossible" And the dance continues and I wait for the money that is supposedly the help for our medical service. The complaints are daily and the Via B companies are not at all interested in improving the service. On the contrary, after 4 calls and having received bad treatment and signs of lack of respect, apparently, it may be, maybe they can solve the problem that is only theirs. Until I see my money deposited I won't change my mind and even so I don't think I will. Also, in general companies like this don't give a damn about good service.

We called many times tried to get re-imbursement for Jan, 2025 and now for Feb. The status for both months still in process. Called again today (Feb, 7) they told me to call back next Friday 14, if not yet receive money. Really??? At least pay us for Jan???

Terrible...they have deteriorated. Terrible service and screw things up.

Spent all day trying to get connected to a licensed insurance advisor. Phone call got disconnected on every attempt. No call back. I worked 46 years for PacifiCorp and answered the phone on trouble calls 24-7. I think the employees of Berkshire Hathaway deserve better than this. I will not call back. I would recommend anyone else to not waste there time with Via.

This place is useless,takes weeks for these clowns, to reimburse pharmacy and premium payments!

Request to be reimbursed for 1 month healthcare premium cost denied to cover full cost of the premium due to spouse (wife), who is also the retired 3M employee is not listed as a dependent. There is no place on online app to add a dependent. As a retired 3Mer, I am so frustrated my husband can't use his Via account to pay our full premium. When we had the Reimburse Me App, they always paid our full monthly medical premiums for both the husband & wife. I sent enough documents to prove I was a dependent. 3M should fire this company!