ViabenefitsReviews of viabenefits.com

Worse company ever, rude customer service. They never accept receipts u submit and they ask you to pay for charges back, card is suspended and they are saying wait 7 days. Asked to be transferred and she said no like she owns the company. They take your money and never do what they supposed to do.

I signed up for dependent care not knowing it was only for child care not doctors pharmacy etc. this was not mentioned when I signed up for the account and I called and spoke to someone and they made it seem like it would be approved for doctors. Highly dissatisfied and felt like my own company wasn’t looking out for me. My kids are 11 and 12 years old too old for daycare

This company deserves a zero star rating if that were possible. We will NEVER use this service again. They reject all of your doctors invoices and tell you that you are required to pay back the money you already paid?? Crazy scam card. Never again!

My card has been suspended due to the fact that I received wrong information from 5 customer service agents then when I finally got some one in the level two office I was told that. it would be at least 10 days to have my card reinstated I had to sent additional prescriptions . This never told by any one as a matter of fact I was advised to ignore CS emails and not to worry. I have been inconvenienced and I explain that due to their misinformation that's not right they basically saids Tought! Not to mention I was on the Q for over an hour.This company is a joke

I WOULD GIVE IT A ZERO IF I COULD. I HAVE BEEN TRYING FOR 5 MONTHS NOW TO CLOSE MY DECEASED SISTERS ACCOUNT. I HAVE CALLED 5 TIMES AND KEEP GETTING THE SAME ANSWER "WE MAILED THE CHECK" NOW I AM TOLD A CLAIM WAS NEVER SENT. ARE YOU FN KIDDING ME. AND THEY ARE CHARGING ME FOR STATEMENTS I HAVE NEVER RECEIVED. THIS COMPANY IS A JOKE

Awful customer service! Unable to get a simple answer after reaching out on the app and calling 3 times.

My 92 years old mom had $600+ in insurance claims and I submitted in Dec. 2024. My mom received the check, but accidentally clipped the bottom of the check when she opened it. I requested VIA Benefits to cancel the check and re-issue on Feb. 10, 2025. They said they would reissue the check within 4-6 weeks. 8 weeks later, still never received the check. No they are asking me to resubmit the claims. This is unacceptable! Terrible customer service.

I requested reimbursement which never came through and had to call repeatedly. One of the reps (Debbie) told me to withdraw funds and she would cancel the claims. The claims were not cancelled and I got paid twice and have to account for both of the payments which I cannot.