Viabenefits is listed under Insurance.
Viabenefits (viabenefits.com) has 310 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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Bob F.
The whole organization seems to be incompetent. Their lack of knowledge cost me over $2000 this year. Because of a simple error, I’ve been on the phone with them for over an hour just completing my application
Wendy C.
Via Benifits is a disaster. Their customer service is awful and then some. If people weren’t forced by employers to use Via, they would go out of business. Seriously they are AWFUL
Steve Van Z.
I am still on hold for my scheduled call for 64 minutes ago, and the prompt says I have a 234 minute wait. Why schedule a call if there is no schedule process ? I have looped back through the front desk lines a 2nd time, and they "send" my call through, but I am still in the wait process - it is crazy. Can't talk with a person, but rep on chat line says she cannot tell me where I am at in "scheduled call" delay queue.
Perturbed
Via Benefits is as bad as it gets when it comes to customer service. If you actually need help selecting a plan, getting questions answered, and navigating the healthcare maze, you will be frustrated repeatedly. And heaven help you if you are not adept at using a computer to select a plan.
RAH
I just spent 2 hours waiting to speak to someone with questions about switching back to Original Medicare since my plan is being dropped and after about 3 minutes, the line went dead. Assume she hung up on me because it was past 5:00pm and she didn't want to deal with it. Unacceptable! Will try again tomorrow and hopefully get a more helpful person, but from reading these other reviews, I'm not hopeful. May skip the addition to my HSA and go with a more responsibile company to sign up this year.
Mark S.
Terrible customer service! Their "triage" system routes you thru two unhelpful people, each time waiting 15 minutes or more, finally sending you to a "licensed benefits specialist" which requires waiting on-hold for AT LEAST 2 hours without a call-back option. When I was able to use a call-back option, I received a call about 3-1/2 hours later but it wasn't from a benefits specialist. Utterly unacceptable! Trying to setup an appointment means waiting for AT LEAST 2 weeks, and then there's no guarantee the person will show up.
Phil D.
I’m forced to use VIA Benefits. This is a horrible company. They force you to make an appointment to speak to a n advisor, I called 10 minutes before my appointment time and yet I am told to try calling another time or go online to try and navigate this mess on your own. I will be reaching out to the company I retired from about the lack of customer service provided by VIA. It is not just bad, it is deplorable! If you have a choice and you are considering VIA - DON’T!!!
Nancy
In 83 years this is the worst company I've ever dealt with. The latest is that I had to spend 2 hours to get access to the website due to their phone verification system not working - first 30 minutes with chatbot, then 1.5 hours on the phone with rep. Then the website wouldn't let me sign up for the plan I wanted, which is allowed in my state but I guess not in Utah. So now I have to wait weeks to sign up so I'll be reimbursed.
