ViabenefitsReviews of viabenefits.com

DO NOT USE THEM. They will tell you everytime that they created a case file for the issue and then the next agent will say the same thing. I gave my LOMN and they still won't reimburse because even though I followed THEIR instructions, they keep finding little things to add on. You can't speak to a manager and if you ask too many questions to understand the issue, they hang up. Do not use this useless company, they will do anything to not reimburse you. I'm out a lot of money because of them. I have been arguing with them since December and excuses excuses excuses. They need some action taken against them.

A rating of a one is generous. This is one of the worst experiences I’ve had in my life.Responces to e mails are inconsistent. I’m ready to enter month three trying to receive funds due me

CALLED IN NOVEMBER 2025 TO CHOSE A PLAN. I LEFT MY PHONE NUMBER ON THE AUTOMATED SYSTEM FOR A CALL BACK. FINALLY GOT A CALL ON FEBRUARY 3 RD 2026. GOOD THING MY AETNA PLAN WAS STILL AVAILABLE SO MY PLAN STAYED THE SAME. HAD MY PLAN NOT STILL BEEN AVAILABLE, I AND MY WIFE WOULD HAVE LOST ALL BENEFITS FROM MY EMPLOYER.

Consistently poor service. Opers NEEDS to find a different organization. Phone representatives can't help. Use a program from outside company that no one can fix, not even their IT people Had wrong answers for Identifying confirmation. Extreme difficulty with out of pocket expense refund. When locked out no one can fix, or email forms. Have to be mailed out. If I could give negative numbers I would

Fail to pay medical bills. Even this is our money. We earned it after retirement. Worst service by opers.

I wish there was a zero stars option. Effective January 1 the retirees at my university were switched from a group Medicare Advantage Plan to original Medicare and the “Marketplace” for our supplement. We were required to use Via in order to receive a contribution from the university to our premium. Despite there being 13 licensed insurers providing supplement plans in the state, Via gave us TWO options, and if we wanted Plan G, the most popular plan, only ONE. That was just the start of our problems. Their website is glitchy and non-intuitive. There were long wait times to speak with an agent and calls often dropped. When you did reach an agent, they were often unfamiliar with our plans and poorly trained. The entire process has been a disaster from start to finish.

AVOID THEM - ENROLL FOR MEDICARE OPTIONS DIRECTLY THROUGH MEDICARE. My company said we need to work with them to enroll in Medicare supplements or advantage plans. Their information is bad. Their options are bad. Their customer service is bad. I wish I would have known I could have enrolled directly with Medicare.

Very rude customer service! I helped my dad activate the new Via Benefit debit card because he doesn't speak English well. The lady on the phone talked to me very rudely. She asked to talk to my dad, and I handed him the phone. The way she spoke was like a machine, and it was disrespectful. The card was activated, but the experience was ridiculous. We don't expect sweet talk, but at least treat us with better manners. We would call customer service only if we truly need help. Shame on you, lady! People who work with this attitude won't succeed in life.