ViabenefitsReviews of viabenefits.com

Trying to get reimbursement from Via Benefits is useless. Whether you open a ticket or speak to someone, there is no resolution. The representative I spoke to lied to me and the ticket remains open for the better part of a week. They are holding MY money and not disbursing it as required. Time to report them to the Dept. of Consumer Affairs. Shame on PSE&G of New Jersey for abandoning their retirees.

3M did a disservice to their retirees by dumping their retiree insurance claims on via benefits. Obviously they did not look at the reviews of this company. I have sent numerous documents to show how much we pay for health insurance but they continue to refuse to approve the claim. I sent them everything that I sent 3m but they continue to refuse to approve our money. I’m not looking for handout, this is our money!!! You can’t talk to anyone who knows anything. Thanks 3M for dumping on your retiree’s this is just what we needed right now!

My union, SAG-AFTRA, after promising lifke-long health care to us Senior Performers, threw in the towel and dumped us on Via Benefits. It has been absolutely disastrous. Our problems are similar to everything yo read here from Via Benefits agents who are part-timers working from home and without a clue, to a very few who know what they are doing but not empowered to fix a problem. The owners duck behind the curtain; there is no way to directly address the owners who have apparently created a money pot. Inexpensive part-timers with little training and really poor communication skills. Call waiting during the end-of-year window strain credulity. I would cheerfully join a class action suit against Via Benefits if one existed. Here's a copy of a recent note I sent to "Support," the only was I could find to reach the corporate end of this company. "Via Benefits has failed miserably in providing a service to SAG-AFTRA Senior Performers. You've even ducked out of a way to contact the owners of Via Benefits...it's as though you don't want to be bothered with your clients. Since as individuals, we don't pay you or have any supervision over your performance, why should you care? Your bean counters have this figured out nicely. You have no way for SAG-AFTRA members to email questions or make changes. You do have something called "Support," however it's useless. Via Benefits employs a universe of representatives who abilities range from non-existent to good. The problem here is that there is no way to directly connect with one of your representatives who proved to be in the "good" category. (I've spoken with only two) It's bad enough that my union, after promising life-long health care, dumped us into the unprofessional hands of Via Benefits. I realize that circumstances change and collective bargaining has been eroded by corporate broadcast ownership. Nevertheless, putting us in the hands of Via Benefits was an enormous mistake. In 1968 when I joined AFTRA, it never occurred to me that in 2021 my union would have folded me into something as bad as Via Benefits. In the Army we would have called this a "circle jerk."

Via Benefits takes forever to sign you up. They verify all kinds of things and it takes hours to sign you up for a simple BCBS plan for example. Their phone system is terrible, often hanging up on you. They need to listen to their customers and make some changes. I feel like their employees are justifying their jobs by wasting my time.

Worked 38 years and retired at 61 from auto company. After retirement was advised would have to go thru Via Benefits for health insurance until I reached age 65. I have spent hundreds of hours since 10/01/2021 tryIng to contact them as it cannot be completed online. I even had an appointment scheduled 6 weeks in advance and after a six hour hold was disconnected. I have 4 days left to get insurance now and do not think that will happen. Impossible to deal with. They should be ashamed of themselves.

Unresponsive, unreliable and incompetent. Worst customer service, website is unhelpful, multiple clicks and then lack of directions on what is needed. I was on hold for a total of 8+ hours over 3 phone calls. Had to submit 1 month Jan. reimbursement request, then a separate request for recurring reimbursements for the remainder of the year. Not logical at all. I'm stuck with them since my Retirement decided to use them to manage pre medicare retirement health plans. I can't go elsewhere. Currently have over $900 waiting for reimbursement, just before the Holidays and no idea when I will get it. Update: After more phone calls. I've received 4 conflicting instructions from their "experts" on what to do. The only consistency so far has been the inconsistency. I would have had more productive conversations with a Roomba. Even after submitting my expense on Dec. 10th, they say won't reimburse me until Jan 6th. I will have to pay for Feb health care before then, so now I'm out 2 months of health care cost out of pocket. This is my money, yet they are hanging on to it. Unethical.

Set up an appointment 3 weeks in advanced (earliest open). Via Benefits has you call them at appointment times and their menu has one pick, english or spanish. No extentions, or anything other to direct you into appointment. So you end up in the general waiting queue. .... Still waiting. Horrible customer interface. Ford dumped us pre-Medicare retirees on Via Benefits. Thanks a lot.

This company is just bad, plain and simple. I've tried repeatedly over several months and the wait times are ridiculous. If you do get through the person you speak to is clueless and advises you'll need to talk to a licensed advisor. I cannot imagine while GE or other company's contract with a company like this. It's really incomprehensible. Waiting now for more than an hour or more. Their CEO comes on the call early on and says some have to wait at least 40 minutes to talk to someone ... that is really misleading based on past experiences. I was hold more than two hours several weeks ago before handing up.