ViabenefitsReviews of viabenefits.com

Vía Benefits is the worst thing that Chevron did to its retirees. Unhelpful middleman. I wish Chevron would pull out from letting this company manage our medical premiums. Via Benefits is unhelpful, thwarts chevron retirees with delight, and robotic on the phone.

For those of you that are having a horrible experience with Via Benefits let me tell you how to get them to work with you. After three months of unsuccessful complaints to get them to give me my reimbursements, I spoke to my lawyer and I wrote to Via Benefits that I was going to turn over all of my information to the insurance commissioner of the state of Arizona which is where I live and also the state of Utah where they are located and also the state of Minnesota or the 3M company where I worked for is located. After this note miraculously my claims were approved. If you are having continual trouble please put together all of the information and all of the things that you have dealt with and go to the insurance commissioner of the state you live in as well as the state of Utah to get help. These people are horrible to deal with

It's horrific how this company treats retirees. I think they hope that they give up and go away. My father just passed away and the months of tormenting my mother has started to impact her health. She cries about how broken my father would be to know that he worked for so many years and that his company values retirees so little that this God-awful place is who they choose to use to manage benefits. There is a special place in Hell for companies like this. You will speak to countless minions who will all tell you something different.

Negative 20, and thats generous! They are holding money to reimburse for medical expenses. BUT - they just hold money. You have better chances at the crap game in an alley in West Baltimore! Unarmed! They are stealing legally. I have submitted over 150 requests. Only 3 have been approved. The app won't let you take screenshots or everyone would be posting the words "DENIED, DENIED, DENIED" all over social media. Sad excuse for companies to flip you the bird after all your hard work!

Although workers and folks that answer the phone are very nice, the ability to work with one agent is not possible. I have spent a minimum of 15 hours on hold on various calls as I tried to change my choice of health care plans. I have been misguided, mis-enrolled and thus lost my supplemental plan to MediCare for one month without my knowledge. The folks are friendly and I have been very respectful of their help, but there is no system for one individual to be held accountable OR learn the mistake they had made. I have been hung up on (by accident?) after being on hold for two hours. They may be making "simple" mistakes, but there is no way to let someone in supervision know of this mistake and let the agent know. I have wasted hours and hours on the phone and website just trying to do something that would seem to be "not that difficult." Fortunately, the chosen health care plan was able to back enroll me. What an exhausting challenge. Now, I need to get reimbursed through the ViaBenefits reimbursement system.... Help!

Actually NEGATIVE 1.. time to involve the attorney general. This company is holding monies, collecting interest, and basically stealing from retirees. I’ve handled my mother’s account for her when it was Wage Works; no problem at all. Every comment I have read here is true and VIA is borderline criminal. My dad retired from Chrysler. SHAME ON CHRYSLER and all business’s that scam their retirees and surviving spouses using this group. They are hoping you get frustrated and go away… that’s not happening with me. I hope my efforts help all of you who’ve taken the time to write a review. I’m fighting for all of you; stay tuned!

Via Benefits is the Administrator for my Retirement Reimbursement Account for my monthly Medicare payments. I have been getting reimbursed every month since August 2021. Over the last 7 months every month there is a big hassle with getting my reimbursement on a timely basis! Via Benefits has made the following errors: 1. Lost my Reimbursement 2. Website shows Bogus dates for my Reimbursement 3. Reimbursed me for the incorrect amount short by: $148.50 for January 2021 - required multiple phone calls to correct! I have asked repeatedly to speak to a Manager in Funding - however I am told that they can't (hard to believe!)

Wish I could give a zero. Other posts are correct. They deny everything with insufficient explanations. You then provide what they say will resolve the issue then deny again. The responses take several days and are never clear. If you call, the call taker blocks you from speaking to decision makers.