ViabenefitsReviews of viabenefits.com

We are Ford Retirees. We have sent them everything they have asked for and they still won’t pay us our healthcare benefit premium payment. We have spent hundreds of hours dealing with them. They should be investigated by the USG! Where is the money going?

This is the worst company in the world. It’s now 12:30. I’ve been on the phone Since 9:30. Ivebeetransferred to two in licensed reps THAT CANT HELP because they aren’t licensed. I have a 12 o’clock appt with them,,,I made this appt a month and a half ago. This is not fair. Thanks Eversource. Can’t even get the $2500 “benefit” you promised.

I really wish I could give them a zero! Every time we call them we are mislead or getting wrong information. I believe they are scamming retires and shame on OPERS for hiring or contracting with them .

All I can say is that until you get the right person getting resolution is a nightmare. Without going into detail 6 calls and over 6 1/2 hours spent. Not all one date Finally resolved 11/02 I hope. Sad

This was the worst customer experience ever and by far. I have spent close to a year, have spoken to dozens of individuals and no one can resolve a very simple issues. Promises are constantly made and no one ever follows through. I have called and faxed and emailed over and over again. I follow all instructions but never does anything get resolved. No one with any reason ever read the dozens of documents I have submitted. The initial notice I recovered came late from via benefits, never allowing me an opportunity to submit a claim on time. If they read it, they would see I made a reasonable request. This claim was related to my dad who passed away last year. What a shame to treat a veteran this way, and not acknowledge he should still be entitled to these benefits. If you read reviews, please be careful. Absolutely the worst customer experience ever. It is unbelievable, but I would retract this review if someone of authority would look into the matter and help to resolve. Please beware.

This company is by far the worst i have ever had the misfortune of dealing with.

the worst service ever! if could give zero or negative stars I would.

This is the worst company I've ever had to deal with I've been trying to get my Moms uncashed checks returned for 10 months now I've talked to 20 people and resolution They hold onto your money and never give you solutions I would never do business with them