ViabenefitsReviews of viabenefits.com

Via benefits made a error that cost me $5,000...They should be investigated and held accountable

I agree with everyone on this complaint website. We are retirees from Marathon petroleum. We get reimbursed for our Medicare part B premiums. I have still not received ours and they said it’s gonna be Friday before it can be released. That’s good for them. Our money doesn’t go in our bank accounts till the next Monday or Tuesday. They get to hold that interest a little longer. Each month is it on a different day. In January I got my reimbursement on the fourth. Why is this happening???? And cannot get a corporate phone line or person to complain to. I’m very very frustrated. Awful company.

Their website and ap are the worst. Via benefits for opers customers are retirees and both the web site and app are not user-friendly. I personally had to go in and uninstall and reinstall a few times and each time my they gave me codes by the end of going on their app and website I had a total of eight codes and one email code they need to hire web designers that should be easier for senior citizens and elderly to use

I am 63 yr old retired worker and ViaBenefits wants me to provide medical necessity verification in order to receive reimbursement for gym membership….what sense does this make?

Why does this company hang up on its customers? I'm calling during business hours and am told my estimated wait time is 1 second. The phone rings twice and then goes dead . I get three beeps and then the call is disconnected. How can anyone work for this awful company. Do you take pride in your work? Via Benefits is the FTX of benefit providers.

This company is big scam ! I used Via Benefits through my employer (Tailored Brands) for a couple of years solely for commuting expenses until December 31st of 2022 when my employer decided to end the contract due to lack of (customer) service and mistreating plan members. After the end of contract $421.00 of unused funds was left on my TRA account. I made several attempts to get reimbursed but couldn't do it. I have also contacted Via Benefits call center to obtain (technical) support in order to resolve the issue. Every time when I contacted Via Benefits they gave me a run around finding some nonsense reasons not to get reimbursed and to steal my money. I am giving them another four days, until february 1st of 2023 to resolve this issue. Otherwise I fill file a lawsuit in Queens county in order to get reimbursed.

Several years ago Coca-Cola made the decision to hire Via Benefits to handle the reimbursements of Medigap premiums for qualified retirees. It has been a nightmare getting reimbursed since they made that decision. I retired in 2016 and the Coca-Cola Here team used to handle this responsibility. Last year, Via just stopped reimbursing me and said I didn’t qualify for reimbursements, it took over a month to resolve that. Now, January 2023, I requested reimbursement for the first three months of the year, submitted all paperwork correctly and instead of paying me the full amount ($504), they send me $168. So I show I paid $504 in premiums and they hold $336 of it. I call, try to tell me I submitted wrong, which I didn’t, I have done it exactly the same way before and received full reimbursement. They lie, switch you to different people AND don’t call you back. Some of us, retirees, need their reimbursements to help pay other expenses, this company does not care. If they make a mistake, it is always the customer that suffers not them. Do not do business with this company.

I retired from Ford over twenty years ago. Ford used to have Wage Works process our HRA account. They did a great job. Now Ford has VIA benefits. They are the worst company to deal with. My wife has been trying for over four weeks now to get her claim paid. When you call, nobody can help you and they transfer you around. I have contacted Ford. No response.