ViabenefitsReviews of viabenefits.com

They need a minus 10 stars. My last experience, after 3 phone calls I was connected to documentation review person. Initially she said she sees a billing date but no service date, I explained the billing date is the service date, it is the date it was done and paid for. Minutes later she says she sees no date. She sees the dentists name and my name but no date. I said the upper right, you just told me you see it, she said I see no date. I’m 81 with congestive heart failure, I became so upset I began having chest pains and ended then call.

Here we go again. I’ve written to the BBB (twice) ,I’ve written to the governor of Utah,,, and nothing has been done about this ridiculous company,,, No one knows what the hell they are doing. They do one thing very well,,,, Give people the run around and keep the money. Getting held up without a gun.

I'm rarely able to log in successfully -- and I'm logging into other sites all day with no issues. I successfully reset password using both email AND text verification codes, then try to log in. The system asks me to sign up. So frustrating. And only M-F support. Sad.

Thief's! Chevron was sending money for premium reimbursements to my dad which were paid out monthly--then they suddenly stopped and still took the money from Chevron but did not send out the monthly check. Customer service is horrible as they don't care, then said we can't get our money as the account was closed after we sent proper paperwork in--we just got crickets. Taking advantage of the elderly as it's easy for them to pick their pockets

Customer Service is the WORST!! First, you cannot get them to pay if your life depended on it and then you cancel your policy because of horrible service, then they send you a bill for almost $1000 and will give no explanation, saying they paid AFTER your policy was canceled. How is that MY FAULT? INCOMPETENT, HORRIBLE, AND VERY RUDE!!!

I live nearby and am a nearing 60 year old executive that likes to get early morning or late evening walks in for fitness. I live a block away from this location. I typically walk two laps around their parking lot. I always see people walking their dogs through that lot, cutting through to walk to Walmart, exercising like I do, etc. Tonight, I walked a lap and a half and decided to do another 1/2 loop. Apparently, a security guard walked someone to their car and then saw me. He loudly confronted me that I was trespassing, walking on their property was illegal and signs were posted to that effect. He was aggressive and confrontational. I immediately left. I looked at all the signs and nothing mentioned walking specifically. For a company that specializes in helping seniors and people looking to improve their health this is not a very empathetic approach. Additionally, as a responsible community member this seems very aggressive and short sighted. I request the following: a) counseling for the security and management teams (especially the individual working 4/11/23 @ 8:30pm) to be more empathetic and respectful of the community they are in. b) a published change in company policy to ensure this does not happen again c) a donation to a charity of your choosing that provides support for community engagement and activities. I expect a response from a C Suite executive confirming that this has been addressed. FYI: I logged this same complaint with the Better Business Bureau

Via Benefits has such bad service that I have contacted the BBB twice and as of today written a letter to the governor of Utah to please look into this company in his state. I’ve had nothing but trouble getting reimbursements. And I’m not the only one,,,, please read Via Benefits reviews and complaints to see the extent of this company’s bad business dealings.

They forfeited my FSA instead of rolling it over just because I chose a different health insurance plan. Yet before it was forfeited, they sent me an email saying the balance below $570 will be rolled over. I would have otherwise used the funds. They are one blood-sucking fraud company