ViabenefitsReviews of viabenefits.com

One of worst company ever. Just horrible. Customer reps are a joke. No accountability whatsoever. Reps are incompetent and gives me different answer each time I call. Issues never gets resolved even after escalation. Horrible system with no accountability. Just terrible. I see I am not the only one.

The Via reps are the most incompetent people I have ever dealt with. Maybe not their fault-poor training possibly? They are unable to answer basic questions and constantly repeat themselves. Here’s hoping someone in administration is reading these reviews because it’s obvious mine is not an isolated issue.

Overall, the website is great, with lots of helpful info to choose between plans. BUT - it's no better than the one on medicare.gov. AND it is November 7th, and the only appointments to talk to a representative are on December (!!!) 27, 28, and 29. REALLY?? that is NOT any kind of customer service! I am writing this review on a 52 minutes estimated wait time hold. And I think a fault in the website is what caused my problem. Even if you have already chosen your options, the website still comes up "you could save this much $$$ by changing plans" and there is no clear entry page (for multiple entries) that summarizes where you are (have you submitted an application, or have items in the shopping cart, etc. I ended up submitting TWO applications, since I couldn't figure out how to comfirm if I had already submitted the plan I wanted, but wanted to verify a few things first. HORRIBLE, HORRIBLE... and they were much better 5 years ago when we first starting using them.

I been with Viabenefits for 3 years now and this is the first poor review for viabenefits. I have Medgap, prescription, dental and vision, but, for 2024 their selection for dental was not good. I like my dentist and they only had one plan that was in network with my dentist. I do not want to switch dentists so took a lessor plan costing more money. They are better plans out there but I cannot use those plans due to rembursement restricition plcaed by viabenefits.

is it possible to give less than zero?? Anxiety just knowing I have to call them. Made an appointment early October. We had an appointment today for 12:30pm-called in, no one available, maybe 2 hours from now. So asked to be transferred to someone else. Held for 10 minutes, came back and gave us to customer service. I explained we needed help with the plans and she said let me get a specialist. 30 minutes later and other customer service person came on said they transferred wrong. Got another transfer, same thing, transferred wrong. Now we got a specialist started talking and she does not cover New Jersey??? You asked for all the info including zip code and didn't know it was NJ?? Back on hold saying she is trying to find someone else. transferring us now another 10 minutes maybe-so far waiting 1:30 minutes and everyone is sorry. Not really, Incompetent yes, but sorry no. finally got through.....2 hours 45 minutes holding....time I can't get back.....but stuck with them.

This company is so incompetent when it comes to the Annual Enrollment for Seniors for Medicare and Prescription drugs. One year (with an appointment) we spent 3 - 4 hours trying to get thru and then they kept hanging up on us. The next year it was great and this year 10/2023 they are back to HORRIFIC. We had an appointment at 4pm, and are still waiting. We were again disconnected several times and had to keep calling back. This has to be he worst company I ever had to deal with. They make the US Govt. look good. One person who prescreens everyone said she would call us back and she didn't. Just look at the number of reviews (# 1) which proves my point. We finally got thru to someone and we just finished everything with them. The time now is 7:20 pm. I have to say one thing that all the advisors are very good and competent. They know their plans and do provide the help you need. It is the way the company set up there phone system and make appointments which are NOT appointments. Good thing this only happens once a year.

Sent in all documentation on time for 2022 reimbursements (due by 3-31-23) so began long saga, it’s 10-4-23 and so many calls to them and each time different story. Still no reimbursement. Got HR involved and they have said VIA not sending payments till end of plan year, due to Covid emergency. All a bunch of made up stuff. How can anyone work at such a horrible company and sleep at night.

This is by far the worst company I have ever dealt with when it comes to an FSA card. I have dealt with them for years then we got rid of them and now we have them back. THEY SUCK! the people that work there have zero clues about anything. I gave them a detailed receipt and apparently it wasn't good enough. If you can avoid this company do so 100%