ViabenefitsReviews of viabenefits.com

I don't even know where to begin before this turns into a long rant which no one will read anyway. So I'll get to the highlights. I moved from Florida to Georgia. That necessitated dropping my old Medicare Part B Plan (which they did right away) and enrolling in a new one which is valid for Georgia. Simple, right? Nope, a month later and the application to United Health Care is still in "Application Submitted" status. UNC claims they have not received an application from Via Benefits. I've been trying to resolve this over the phone for weeks now. In the meantime, I'm without Medicare Part B - which of course means I may now be faced with a reoccurring lifetime penalty for coverage gap. Cherry on Top? I get a letter from Via Benefits today saying I am no longer eligible for HRA contributions from my employer (I'm retired Lockheed Martin) because I no longer have an account with Via Benefits. How does this even deserve a one star? If it weren't for the fact that Lockheed Martin uses Via Benefits to disperse retiree subsidies to pay for Part B I would have nothing to do with this company. THEY ARE AWFUL!

Honestly, I was going to rate VIA benefits 1-star and the first thing I looked at on the reviews is the 1-star rate. I wasn’t wrong because 91% of us rated them 1-star and most of the complaints are about how the customer service sucks. I have nothing bad to say about the customer service team. My experience was fair, I had a short conversation with one of them and I would say she did a good job taking care of me and my request for help with my HSA. I would have rated her 5 stars for her part. The 1-star is for how VIA benefits imposed large fees to HSA once they turned into an individual account and they are no longer under the terms of the employer. The first thing I noticed on my individual HSA account in its first week was the $3 monthly maintenance fee no matter what the running balance on the account, it’s an HSA, so it should have been free. So I decided to transfer my VIA HSA to my Fidelity Investments HSA which is the best HSA trustee as of now that has not even once charged me a maintenance fee and when they charge fees they only charge by cents. Now the transfer is complete, the first thing I checked is how much the fee VIA benefits took off. They took $25 and called it a transfer fee. What is the use of individual IRA, HSA, and other individual retirement accounts if they’re going to treat it the same way as a normal bank account, we might as well just pay taxes and open a savings account and forget about individual retirement accounts. But hey, there are also plenty of trusted investment banks that don’t charge that much fees or no fees at all, such as Vanguard, Fidelity, Cash App, and more.

I feel I am being hassled about my money. I provided a detailed receipt of the Dr. Office visit and treatment I had done. The doctor provides a separate detailed receipt for both office visit and treatment and then a overall printout of the total of both. All of the necessary information was provided between those 2 receipts, however, they were not both on one paper, which is supposedly what is being asked of me eventhough I don't have control over this. This is what the doctor office provides and should be sufficient. Let me add they are also short staffed and cannot tailor their receipts to viabenefits every need. At this point if viabenefits has an issue with this, they can be the ones to reach out to the company to verify- not waste my time while I also have a full time job myself trying to do this in-between my own work. This is my money that I put into these treatments, let's not forget that. I do not need to be hassled like this about pettiness, especially when I already uploaded detailed receipts months ago. Just stop.

Horrible company for consumers. They changed my method for reimbursement of health insurance premiums from automatic to "unknown." Representatives LIE constantly when trying to get reimbursements that are legally due to me. This company needs to be investigated by the SEC, Justice Department, and State AG offices for fraud, deception, and lies. NO ONE should ever use this firm for HSA.

This is the worst customer service I have ever encountered. I have been trying to get my Health Reimbursement Account activated since it came on line on Jan 1, and five months and eight phone calls later nothing has happened. You cannot contact an expert directly, they promise you activation deadlines that they do not meet, and no one calls you back. I tried to talk to someone in their elevations department for an hour today, only to be told that I would have to call them back again, returning to square one. When I complained they simply cut me off. The University of California needs to find a competent company

I have been trying to get my 2024 payments for premiums for a UHC Medicare Supplement plan for 4 months. They continue to say my policy was denied when it is in effect and my monthly premiums are being deducted. Both my spouse and I are covered as I am a retiree of Alcoa (Arconic). I have never had such a bad experience in my life. Phone calls are like Groundhog Day, you start out with a new person and go over it all over again and nothing ever happens. Emails to their support are forwarded to a parent company - either WTW or Extend Health. You may get a "we see your email" but nothing happens there either. I think this is nothing but a delaying tactic to keep them from paying.

USAA switched to this company in Jan 2024 from Connect. What a PITA. Even when I upload receipts to verify just like I did with Connect, I get automated email saying claim denied or no supporting documentation when the receipts are attached to their receipts section as well as the request for reimbursement. I really hope USAA cancels this contract sooner than later. Lots of unhappy USAA employees.

Terrible service. Send them 'Plain as day' copies of your medical payments and they always deny them until you send them 3 or 4 times. PITA company and I wish 3M would drop them