ViabenefitsReviews of viabenefits.com

Via Benefits handles Chevron retirees Enrollment in Medicare plans. I went to the website to view the plans and there are no plan. G listed. I went to medicare.gov and there are plan G’s for Texas. I called Via Benefits and was put on hold for 90 minutes+ waiting to speak to a licensed agent. I gave up and tried to signup online as the telephone voice suggests, but no Plan G. There was no email or chat except virtual Assistant to allow me to notify Via Benefits that the website omitted Plan G.

This level of incompetence and inconsideration cannot be accidental. One can almost believe that ViaBenefits’ total inability to meet the needs of its claimants is somehow intentional—perhaps hoping that if they leave us on hold long enough; stonewall our claims for reimbursement; tell us they have no idea who we are after we’ve registered in their system, filled out their forms and scheduled appointments with them—we will go away and they will save their actual customers (i.e. the big companies that hire them) tons of money. My employer recently discontinued the retiree healthcare benefits they had promised us for life, and outsourced everything to ViaBenefits. I tried to sign up for a new Medicare Advantage Plan with ViaBenefits; I was drawn in by the promise of a $1900/year Health Reimbursement Account, which ViaBenefits said I could use to reimburse myself for my Medicare Part B premiums. I was somewhat dismayed by the negative reviews of ViaBenefits I saw online. I honestly never thought it was possible for one company to accumulate so many one-star reviews on so many websites! As I learned, Via Benefits’ negative reputation is totally warranted. The literature I received from ViaBenefits and my employer said I had to make a decision by October 15, and then ViaBenefits scheduled my appointment to sign up for October 31! They said to ignore the deadline they had previously given me. They told me to fill out their forms online and then we would have a Zoom meeting on October 31. I painstakingly filled out every form to list every doctor, every prescription…and waited for them to send me the Zoom link. Then they said it would be a phone call, not a Zoom meeting. So I called the number at the appointed time, entered the requested information…and was told they had no idea who I was. Then I waited on hold for 34 minutes. Finally a rep came on, asked me a few questions, and, when I said I was calling to sign up for a plan, said she’d have to transfer me to someone else. I then waited on hold for another 30 minutes. I gave up. I could really use the $1900/year—who couldn’t? That’s a lot of money for a retiree. But if the stress of trying to get the money they promised me is going to chip away at the number of years I’ll be alive to claim that $1900, I have to ask myself if my health and sanity is worth their abysmal performance. Multiply that $1900/year (and in some cases, more than that) by the number of people they’ve screwed, and perhaps my theory of intent rather than incompetence starts to look pretty accurate. Can’t you do something to intervene on behalf of all of us who have been taken advantage of?

It is hard to speak a licensed agent. They give 80 mintutes wait time to call back. When you get the back you won't be connected. It happend 3 days in a row, two time a day. I gave up. After my negative review a got a call from them saying I will be connected faster. But the same story.

160 minute wait times to talk to an agent to discuss Medicare supplement plans. 2 days in a row. I opted for a callback yesterday but they never called back

Terrible customer service. Their “Benefits Experts” are dumb as doorknobs! They provide DIFFERENT WRONG ANSWERS to simple questions but brag about how much training they’ve had. I don’t understand how my former employer would allow these folks to handle retiree benefits. COMPLETELY INCOMPETENT! TOTALLY USELESS!

Their FSA is a scam. Things that are clearly allowed (and some they have even approved in the past) will come back as needing a receipt later just to try and make it as difficult as possible to actually use your money so that they can pocket anything left at the end of the year.

Terrible customer service. Long hold times. The appointment system is a joke. You are not treated any differently if you have an appointment. Hold times greater than 20 minutes for "customer service". Would not recomend. I have to use this company because my company picked it.

I am a GE retiree . When it comes to dealing with VIA , forget it . Every time I send in a claim it is rejected for a reason that is a "bunch of baloney". I do everything right away , as soon as I get my paper work , which doesn't take long . They will tell me that I am too late ! Please , all of the companies that rely on VIA , need to know the truth about them .