Toni V.
I have had two great experiences with…
I have had two great experiences with Via Benefits. On November 12 the woman working with me to review my health plan was extremely kind when I asked her to speak slower because our connection was not good. She was conscientious and knowledgeable working with me to get the best drug and dental plans. She is a commendable employee. On November 21 I spent over an hour trying to reach Humana re my new dental plan because of a premature letter sent to me stating that my application was not complete. I finally called Via Benefits and was connected to Sandra. Within 10 minutes my problem was solved. She was efficient and upbeat and a wonderful person to work with. Via could give some customer relations classes for the Humana staff.

