ViabenefitsReviews of viabenefits.com

We have to use via benefits to get to the Ca marketplace for my wife. As others have stated - long wait times, completely incompetent support staff, callbacks that just place you back into the 400 minute queue. It's an embarrassment to Northrop Grumman to be partnered with this entity. Just hung up on "Nicholas", a customer support dolt. No idea how to do his job. He was having the covered Ca folks walk him thru his job. We'll get back in the queue and hopefully get the one breathing agent.

Via Benefits is the worst! I want to know whose brother in-law signed the agreement between OPERS and Via Benefits. I called in on my assigned time, placed on hold and after a few minutes the call dropped, there was no call back. Since then I’ve been calling in and told I will receive a call back but my phone doesn’t ring, the only caller this happens with! I’ve experienced this frustration every year and yet OPERS stays with them. I question OPERS leadership regarding how much they truly care about their membership!

My husband and I are forced to use Via Benefits to enroll in a Medicare prescription plan in MD this year. So far, we've scheduled two phone appointments to have questions answered by a qualified plan representative. Both went the same way. We called at the assigned time per instructions. Their phone bank put us in a holding queue for hours just to reach a generic customer service rep. We finally reached one the second time. She was polite, professional, and took our information, but then put us in another hold queue for hours to wait for a specialized rep. We waited and waited with no luck. So frustrated!

If I could give this company a lower rating I would! And after seeing the reviews here I understand why they are ranked so low! My very first interaction with Via benefits and it was the worse I’ve experienced from a customers service representative. Thank goodness my father has me as his POA because I don’t know how someone up in age or sick would navigate such poor customer service and management of someone’s benefits. If you get representative “Lawanna Lathan” in plan enrollment, Lord help you! She’s flippant and will refuse your request for a supervisor. And after responding to her many rude remarks and unwillingness to help she took a cheap shot at me and insulted me personally as if she even knows me personally!! The level of unprofessionalism is out of this world! My dad hasn’t even fully transitioned to this company yet and I’m already completely turned off! If you do get a rep like Ms. Lawanna asked to be transferred to Evelyn Vidaud! She was kind, patient and was willing go the extra mile to get my questions resolved even if she didn’t at first have the answers. I was given this email Feedback@viabenefits for complaints. Hopefully they respond!

I have been trying for 2 weeks just to talk to an insurance agent.The wait time is always over an hour.And I don't have that much time just to spend at home waiting at the phone. I am stuck with this company.I have called five times they do not have Is any insurance agents I can talk to. This is ridiculous

Unbelievably long wait times. 2 to 5-hour Waits. No call back. Just awful

I am hating Via Benefits and their app confirms it with "make a quick call to verify your account" then told I'm in a 60 minute queue. Why, if I put in my PW plus they text me a code, do I have to wait 60 minutes to further verify?!? When I called to set up my plan (my job uses them bow) I got put in a 20 minute hold, then the person routed me to a 3 hour hold. They have also put me through hoops to get reimbursed for medicare (which is what they are supposed to do). Most recently i'm able to get better price and benefits directly through the health insurance company so now i can fight more for reimbursement. Ugh. They seriously suck.

If you wonder why your company chose Via Benefits with all its problems, it's because your company wanted to get out of this part of the benefits business. Via comes in with a low bid and they get a lot of business that way. But you get what you pay for. It's not the fault of the customer service people who are poorly trained, Via is looking to spend the least money so they can make the highest profit.