Viabenefits is listed under Insurance.
Viabenefits (viabenefits.com) has 310 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 98 reviews with 5 stars · Clear filters
JEFFERY
I really like my via benefits site. Shows me everything I need to know, and at a click of a button I can instantly talk to a representative.. Love it!
Response from ViabenefitsJun 12, 2026
Hello Jeffery, Thank you for taking the time to post your review on Trustpilot. We’re thrilled to hear that you’re enjoying the Via Benefits site and the ease of connecting with our representatives.
KIT
Whenever I have called Via Benefits, they are always so helpful answering my questions and resolving my issue. And it's nice to speak to a human right away.
Response from ViabenefitsJun 12, 2026
Hello Kit, Thank you for taking the time to post your review on Trustpilot. We’re glad to hear our team has been helpful and that you can quickly connect with a real person when you need support.
Carolyn T.
Great experience all my questions were answered. Thank you
Response from ViabenefitsJun 12, 2026
Hello Carolyn, Thank you for taking the time to post your review on Trustpilot. We’re glad we could answer your questions and provide a great experience.
cy
I have used via benefits for almost 15 years to coordinate benefits for my disabled sister who is retired from the University of California. I normally feel that I can set up her Medicare supplement plans easily, but as the landscape changes in 2024 and 25, I want to make sure I'm getting the best for her. Via benefits advisors take care of all the comparison, actually will create and file the applications for you, and will follow up to make sure your applications have been received and approved. They assist with any problems along the way and are available through most of the sign up period every hour that I'm awake. I know the phone representative probably aren't paid that much, but they are invaluable. I definitely give via benefits the highest rating.
Sharon M.
I have used Via Benefits for years and never had a problem. Today, April 4th, the website is down so I have to wait to turn in my expense. Dianne Mcmahan
Amanda E.
While the website itself can be tricky to navigate, the customer service more than makes up for the experience. I spoke with Regina and she was not only courteous, she worked quickly to resolve the situation and got me in touch immediately with the proper party and stayed on the line until the issue was resolved.
Linda Koop P.
Tina, in South Carolina, took my problem and almost solved it. The rest is up to me. She went above and beyond her duties in helping me sleep tonight. Job well done! Much appreciated.
Rhonda W.
I don’t understand all the bad reviews, my stuff is always approved in a timely manner as well as paid in a timely matter… I have absolutely no complaints at all about them… I had to deal with customer Services once and it was my fault, I called them because I thought I submitted something the wrong way and the lady I talked to assured me it was ok.. maybe some people are having trouble understanding their app, but I see it as very user friendly… great company from initial sign up to payments!!!!
