ViabenefitsReviews of viabenefits.com

We were dumped to Via Benefits from a previous employer's health plan. Went on their site to shop for plans, and then when ready to select clicked on "Enroll Now" which promptly gave me a phone number to call. When I called, received a message that their call back function is not working given their volume, but that I could expect a 100 minute wait. Three and a half hours later I am still on hold!!!! Any real company would allow you to enroll online through a few simple clicks. It appear they are a front to simply frustrate people in hopes they go elsewhere! So happy (NOT) that we now get to deal with the cluster that is Via Benefits!

Really stuck here! Trying to change providers away from Humana. But my Dad's employer itt was sold to L3Harris who has chosen to outsource their retiree health benefits plan to viabenefits.com The company - viabenefits.com is scammy or fraudulent in behavior. Been trying to reach "a licensed advisor" to discuss alternative options to Humana but long story short they keep putting me on hold for hours then disconnect. Online chat personnel insists the ONLY option is to speak with a licensed advisor and it MUST be done by phone. Chat persons "have no mechanism" to schedule a call. While on hold one is encouraged to use the website to see available alternative health care programs - however, once one answers many personal questions website shows only Humana. All this despite documents received in the mail over the years showing a variety of options including Aetna, UHC, Kaiser. After 3 days of this I'm about to give up! Wondering if anyone knows of any senior citizens health advocate or ???? SHAME ON L3HARRIS for selecting this SCAMER of a company to "serve" it's retirees.

Same complaint as everyone else. I am forced to use these folks no choice. Cannot get hold of anyone. Cannot schedule an appointment, none available. Just needed to clarify some information about a Prescription Drug Plan. The information they have listed for my current plan is completely wrong so what other information on plans they provide is wrong. Tried the call back and they did call me back after 11/2 hours, the representative talked to me for less than 3 minutes and then put me on hold and after 20 minutes the call was disconnected. Horrible service.

Total crooks

this company is not about patient care they don't want to give back money to people whom it belongs to even for legitimate expenses

I'm on hold (again) right now. So far, in the last 28 hours, I've racked up about 10 hours of hold time. There are certain things (medicare insurance advisor being one of them) that you have to talk to an advisor, and cannot go through the web site. The online chat on the web site will tell you (after waiting 2 hours to chat), that you have to call. When you call, you wait (for an hour or two) and get a first-level rep that can only transfer you to a wait line for the advisor. This wait can be (yesterday for me) 5 hours. When I finally got the advisor on the line, he could not hear me, and he dropped the call. I've been through this call to wait, to transfer, to wait, 3 or 4 times so far in the last 28 hours.

I only wish that I could give via benefits less than 1 star. They have the worst customer service of any company that I’ve dealt with. I have called them repeatedly for the past 5 days and still can’t get in touch with anyone that can help me. Avoid them like the plague!

Had a scheduled appointment on 11/15 for 3:15 p.m. and waited on line until 3:58. Representative Patterson had no knowledge of my current plan and could not find it. Kept me on hold and never indicated he would return. Indicated he had to go t o Medicare website. Horrible customer service skills. Agitated by my concerns and indicated he had 12 years of experience with Via? What would you get for 5 years of service? Couldn't answer most of my questions and suggested I call UHC myself. How disrespectful?. How can they continue to not provide quality service? They are poorly trained, unknowledgeable, rude and disrespectful. After more than an hour of nothing I'll need to call back and wait hours praying someone might know enough to get me registered before the 12/5 deadline. These kinds of reviews merit attention and seniors should not be subjected to this mess.