ViabenefitsReviews of viabenefits.com

I downloaded the app set up my login. Now every time I log in I get a message to call to verify my identity. Have called 3 times answered the questions then they want me to wait for someone else. I was on the phone with a guy who didn't know anything. He wanted me to open the app ,guess he forgot why I was calling, I had to explain that I could not open the app. After an hour he finally gave up. I still can't get on the app.

Via Benefits is a joke.. Holding time to speak to them has been averaging 120 min., finally had to try to weed through the insurance web myself and now that I choosen a plan it's a nightmare. I have teeth that need extracting and I need a bone implant, it seems all the Oral Surgeons have dropped the Medicare plans and I'm stuck with an infection and no oral surgeon..I have called 4, all no longer deal with medicare plans. There has been 0 help and I'm afraid I'm stuck.. I tried to reach out to my company and the only number I got was to Via Benefits..

I don't know why my company has chosen via benefits, but this is the worst possible company to have you FSA managed by. Can't log in into my account without having access to my cell. the webpage says I can call if I don't have access to cell phone, I called,nobody picks up the phone. Contact us page provides an option to contact via email, the link is not working. I am frustrarted beyond words

My wife retired from Pepsico, a company that has retirement benefits managed by Via. I received a call asking me to call them. When I did they told me that Pepsico has an account with money in it with which we can buy health insurance. When I asked how much was in the account, I was told that we would have to buy insurance through Via in order to find out. I was on hold for close to two hours before getting this useless and unbelievable information. I see that there are dozens of negative reviews of via and many BBB complaints. It's troubling that Pepsico would use them

The company can improve by firing all their employees. It is the most incompetent company I have ever had to deal with. They say they will call back, and if you are lucky, they call, ring 2x and hen they hang up, never to be heard from again. Hours spend on line and on the phone and still not getting the insurance c9verage you need. Yesterday spent 4 hours on.the phone the person we spoke with did not know her job, kept putting us on hold so she could speak with her supervisor. . After 4 hours they figured out the error and supposively fixed it. T9day we get a call amd the guy says there is a problem with one 9f the questions, which was the same noted by the girl from yesterday's 4 hour phone call. The guy starts to correct and the call drops. No he never did call back. We call back and wait another 40 minutes a girl answers and plays like she can not hear us and hands up. Eversource should fire this company. They are a waste of your time and of not help.

Please allow 1 hour minimum to transact with Via/WellCare to solve a problem or get a question answered.

After navigating their confusing website and apps to get what supposed to be MY MONEY usually for ridiculous details I get “not approved”. Unreal such an entity could be used to frustrate retired seniors just trying to get what’s legitimately theirs. Sad that 3M company would put their retirees through this!

My premiums have skyrocketed since SAG-AFTRA dumped senior performers in 2021. The advisors at Via Benefits were decent the first two years, but since 2023 they have generally been lame (to be kind). Generally poorly trained, ignorant, and almost impossible to reach. Because of that increase, we tried to change our medigap plan for next yeaar. The advisor recommended a company with significantly lower premiums, (of which we had never heard and is not even on VB's website). My wife and I were both denied for vaguely stated reasons (neither of us has EVER been denied previsously). When trying to find out how to appeal the denial VB said they couldn't do anything and we were told to contact the new company directly, which we have done and are inching our way toward getting an explanation for the denial reasons.