Vetsource.comReviews of vetsource.com

I ordered the wrong product and they don't accept returns. I understand this is their policy so the low review reflects their return policy. I am not stuck with a product I can not use.

They sent me a dog medicine I didn’t order and would not return it or replace it for the right one. I will never use them again.

I've been using Vetsource auto-ship for several years. I started having problems when I simply changed the prescription dog food. No other information was changed (not the profile or pet's name). I attempted to place an order 3 times, which was always canceled. Wait time to speak with someone was always less than two minutes. I finally reached an associate and explained that my vet, when approving the order could still see my pet name, however the response was 'null'. Finally, I spoke with associate # 2 who suggested that I cancel auto-ship. Before, I could reconfirm if only auto-ship needed to be canceled or would I need to start as a new customer, the associate had transferred me to the phone survey. Although I wish the associate had not hurriedly ended the call, I moved forwarded with canceling auto-ship, re-selected my pet's name and reconfirmed profile/payment information. I submitted the order as 'new', checked with my vet and they were able to approve the order which is now 'in-fulfillment'. Final note, I find the website confusing even with auto-ship. For example, when changing the date on auto-ship, I never know if I need to add to cart or not. So, it's a phone call to verify if one will need to also add to cart on auto-ship date change. This review is higher than my phone review and I appreciate the second associate providing a suggestion to get me started on correcting the issue.

I have a kitty that has small cell lymphoma. He was put on a special diet of science diet prescription food. I ordered it from Pet Supplies Plus who used Vetsource for prescriptions. I ordered the food. My cat refused to eat it. I went on their website and cancelled the next order. I donated all but one can to my local shelter. It was 97.00. I then saw on my bank statement that I got charged and another order was sent. I disputed the charge. I contacted Vetsource. Not only were they not apologetic, they said I was no longer allowed to buy from them and my account was closed. I said all I want to do is send the food back. Where do I send this food back? They would not respond. So then I donated the next 97.00 worth of prescription food. Today I saw a reversal of payment and a charge for Vetsource on my bank account. Thanks for the care Vetsource. I have a sick animal and it cost a lot to have a sick animal and I had the worst customer service ever. DO NOT Use VETSOURCE!

Long story... I tried to order 6 month supplies of Simparica Trio for all 5 of my dogs at a cost of $1053 in February. My current vet had not yet seen all of my dogs for an office visit so they would not approve the prescription for all 5 pets. I decided to get all 5 scripts approved by my prevoius vet since they could. I canceled the order with Vetsource. 6 months later Vetsource charges my bank account $1053 for the auto-refill of an order they never even filled. They sent NO email notification of this upcoming order, they just charged me without my approval! Vetsource "claims" my email address was wrong. Funny how they emailed me in February at the right email but not in August when they were about to ship & charge me for the unauthorized order. I am not a wealthy person & I feed & care for 5 large rescue dogs so money is tight. Now I am supposed to wait 5-7 days to get my money back. Tell that to my power bill, my grocery bill, my mortgage! AVOID this place at all costs!!!

They ended up shipping my dogs medication to another one of their clients with my personal information. And then shipped someone's cat medication to me with that owners personal information in the package. Ended up reporting them to the DEA. When I called, the didn't seem to care what happen and said "we can cancel the order and re-order it for you" and that's all they were willing to do.

Ordered on July 13th. Paid on July 13th, they gladly took our money. Website stated 4-6 days. Order was approved by the vet on the same day, 7/13. Took 10 days to get my dogs meds shipped. Had to call twice, being on hold and cut off numerous times. Was told 5 days ago it was shipping overnight, they apologized for the issue and should have it by Monday or Tuesday. Tuesday came had to call again, getting cut off again. Hours on the phone talked to two different people who once again stated they have contacted the manager again and finally tonight the order shipped. Will not use them again. Hope it comes tomorrow as we will be away for a week and my dog will be in care, last minute anxiety not needed before our vacation. Not good if the meds are stuck outdoors in the sun in 100 degree weather for a week. Not happy and pretty stressed out!! Do not recommend. They don’t have their company together.

SHADY business practices! The price they show for pet food is less if you sign up for Auto-ship, but they don’t tell you that it’s a ‘promotion’ only valid for the first shipment. There is no indication that this is the case and pricing isn’t labeled as a ‘promotion’ so there is no reason to look at hidden print under ‘promotions’ tab, where the limitation is outlined. I guarantee that thousands of people have encountered this and they have opened themselves up for a large class action lawsuit.