Vetsource.comReviews of vetsource.com

Terrible. The vet I used went to them. I signed up, made order for prescription food. DID NOT CHECK AUTO REFILL, A month or so later I checked my online checking account and saw they debited $66 for sending another bag of prescription food. This all happened over the weekend. Called first thing Monday morning customer rep said they could not stop it. I DID NOT CHECK AUTO. Also, the discount they offered on the first order was not correct. BE AWARE OF THEIR SERVICE. Wish I could give them a rating of "0"

They hate customers... the website ALWAYS has some sort of issue, chat support is an absolute JOKE. Another great idea ruined by the zombie business approach.

7/16/24 Update: Vetsource made good Unbelievable! When I hadn't received Heartgard autoship timely, I had to purchase the Heartgard from VIP Petcare on location, I had sent SEVERAL emails CANCELING the order and when I didn't hear back, I called at which time I was told she canceled both orders and the autoship for the Heartgard and Nexgard, as I requested. And then I still received the Heartgard order days later! I called them to tell them the order was canceled along with autoship, that I want to return and get a refund, I was told I had to resolve with VIP Petcare and when I went to the location to do so, VIP Petcare said they cannot and I had to do so with Vetsource! I called Vetsource AGAIN to deliver the message I received from VIP Petcare and I was told again they cannot handle my request as it is a prescription! Vetsource will never have my business again!

Awful service, nearly a month to deliver, and deceptive advertising. I decided to write this review after my second awful experience with Vetsource. My first order took nearly a month to receive; I receive my orders from other places within a week! Then I received a promotional email for discount on tick, flea and heartworm medications. When I tried to order no discount applied. When I called they said that the discount is only applicable for autoship. I brought it to their attention that their promotion says nothing of the sort. After reviewing the email with me they acknowledged that their email is erroneous but still would not apply the discount. Their are more online store for ped medications than you can shake a stick at and I don't need their awful service, lengthy times to deliver my order, and deceptive advertising!!

I ordered heartworm medication for my pup which is normally shipped in the manufacturer’s sealed, unopened box. I ordered it through my vet’s website and my address was incorrect in their system (everything was correct with the exception that my street address is xxx xxx Drive and they had omitted one of the xxx). I started looking for the shipment and when I hadn’t received it, I went to their website to track it. The tracking said insufficient address so I called the carrier and they said Vetsource would have to call them. I emailed them to let them know what was going on and never heard back from them. I called them and was told that they couldn’t do anything about it. I asked if they would please just reship it or refund me and reorder it for me. They said they couldn’t do either and that I would just have to place a new order and pay for it again ($200+). What a scam!!!

This company is awful, I received an email about an order renewal for an autoship order I had intended to cancel. I tried to call when I received the email and they didn’t open for an hour, I called the minute they opened and requested they cancel the order. I was told they would “try” to cancel it but there’s no guarantee, I explained it hasn’t shipped yet and they gave some bs excuse about they had to contact the warehouse to cancel it (which they proceeded to not to) and said it’ll probably ship anyways, so I asked about returning it and was told I can’t return it because it’s a prescription items even though Hills has a 100% guarantee for returns. Wesley & Danielle are who I spoke to and they were both extremely rude and not willing to help in the slightest. I contacted Hills directly and got a full refund since VetSource literally refused to cancel an order that had not shipped. So they can take $70 from my bank but claim they don’t handle anything beyond that.

I ordered a Soresco collar from Vet Source through my vet of course, and a tick was engorged on my dog. I’ve never had this happen before with a Soresco collar. This was also the first time I’ve ordered from this company. In the past, with collars from other companies, ticks would die after biting my dog.

They use FedEx and the cans are always dented. This time, 8 cans were completely crushed, not even able to open them. Their response, refunded the cans and I could order another 24 cans for $115, but they would give a discount. Oh, ok so now I am 8 short, but since I have buckets of money lying around let me just order another 100 dollars of cans. Another suggestion that lead Casey gave is that I can call FedEx, in my spare time, and complain to them. Nope, there are to many other pet sources that carry this food. Shame on you vetsource, just shame.