Vetsource.comReviews of vetsource.com

placed order only received a portion. Called customer service - regardless of problem they tell you that have to go to website. Like a broken record. Worse customer service every. Acted like it was an inconvenience.

Poor communication between vetsource and my vet. Called to purchase ointment after talking to my animal hospital who said vetsource would have the new prescription , vetsource says they have no idea what ointment prescription I am talking about so, (very rude receptionist). I called my vet again and got name of meds etc. Called vetsource again to place order but was put on hold for over 15 minutes. I gave up. 2 days of useless phone calls to achieve nothing, there has to be a better process, vetsource is recommended to the customer by my vet supposedly to help take the prescription pressure off of them. Not convenient for the customer though.Would not recommend vet source to anyone unfortunately.

Misleading and deceptive posted prices. AutoShip price for product is shown as being less money than single purchase price. I was charged the single purchase price for my AutoShip and called to ask why - Customer Service says that the discount is only on your first AutoShip order, yet the product page shows AutoShip at a lower price, and even their AutoShip Cancellation page states that AutoShip pricing is lower. All other companies offer lower pricing for AutoShip, but Vet Source posts one thing and does another. Classic bait and switch.

A mistake was made in my street name so my order was returned to Vetsource. When I called customer service made the correction to my street name that was off by one letter. I assume I should be upset that USPS couldn’t figure out the error but customer service at Vetsource was rude and didn’t offer any solutions such as returning the box when they receive it! I was told I’d have to reorder and repay for a $58 item. When I tried to chat with them my chat was cut off. I will never use this company again!

Vet source has consistently been amazing with customer service. I haven’t had to wait more than 3 min on hold and they always help me out with my question right away. Today I let them know my cat had to be euthanized and to see if they would possibly take back the prescription food I have unopened. They credited me the food price and said I could donate to my animal shelter of choice. SOO appreciative of their support and kindness!

I love Vetsource! My vet trusts them and so do I. They always help me find manufacturer rebates for my products and offer the lowest prices online. And they are always so helpful if any issues arise. Today, I had the pleasure of speaking with Alexa after I had a minor delivery issue with USPS. She found a solution right away! I really feel like she cared for me and my pet. I am glad my vet has partnered with Vetsource. I will continue to purchase all of my pet's medicine through them and am happy to recommend them 100%!

Worst RX fulfillment Vet company on the planet!!! takes them 2 wks. to send out 8.5 lb. bag of WD hills diabetic food for my newly diabetic cat!!! IN the meantime I have had to go to a vet I have NEVER been to, to buy an 8.5 lb. bag while I wait!!! I live on SS and cannot shell out $110 to Vetsource 1 day and a few days later shell out another $61 for this WD food!!! That is taking 2 wks. to deliver to me. I ordered at the same time a case of Royal Canin canned glycosource food. I was told if my cat didn't like it, and he DID NOT, I could easily get a refund. Well, it doesn't work like that, just got off the phone with Casey a supervisor and he tells me that since my WD Hills STILL HAS NOT SHIPPED, they cannot START THE process of refunding my Royal Canin canned food $61 purchase!!! That he has called the warehouse to find out what the delay is, and he has no information for me and will NOT until the end of the week!!! CALL CHEWY DO NOT USE THIS TERRIBLE FULLFILLMENT COMPANY!!!