Marley G.
Retour très réactif du support
Retour très réactif du support et efficace

Vestigee is one of the most innovative genealogy and family search platforms. Vestigee was built with family search enthusiasts from the ground up. The platform offers exclusive access to over 40 billion data points, allows users to build their family tree intuitively and visualize life journeys in an innovative map view, and offers a wide range of AI services to find new documents, colorize and animate pictures, or even extract text from old letters.
Vestigee (vestigee.com) has 655 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Marley G.
Retour très réactif du support et efficace
Ella L.
Ce sont des voleurs ! Fuyez. J’ai soit disant payé 1,95€ et suis débitée depuis deux mois de 35€. Je n’ai eu aucune information à ce sujet. De plus j ai demandé un remboursement pour ces prélèvements abusifs et on m’a répondu que ce ne serait pas possible. C’est inadmissible ! Je n’ai jamais vu ça
Response from VestigeeOct 21, 2026
Bonjour, Nous sommes désolés pour cette expérience et comprenons votre mécontentement. Les conditions de l’offre initiale à 1,95 € et de l’abonnement mensuel qui suit sont indiquées avant le paiement et rappelées dans l’e-mail de confirmation. Votre demande a déjà été traitée et les montants concernés vous ont été remboursés. Cordialement, L’équipe Vestigee
Jeremy H.
Très bonne interface, simple et très lisible.
Ludovica
Servizio clienti molto rapido, efficiente e tempestivo! Non è una cosa banale al giorno d’oggi.
Filippo B.
In fase di disdetta fanno offerte stracciate ma non permettono che le transazioni vadano a buon fine nonostante il pagamento venga autorizzato correttamente, così si pensa di avere un abbonamento a vita a 4,90 euro ma invece partono le fatturazioni mensili a 38 euro al mese circa... Poi bloccano gli account per impedire l'annullamento dell'abbonamento dicendo che vanno aggiornati i dati della carta, anche se si aggiornano più volte l'account rimane bloccato. Truffatori.
Response from VestigeeOct 21, 2026
Buongiorno, ci dispiace per i disagi riscontrati durante la gestione del suo abbonamento. L’abbiamo già contattata per verificare il suo caso e chiarire quanto accaduto, così da poter individuare una soluzione adeguata. Cordiali saluti, Il team Vestigee
Lisa Griffin M.
I am finding out a lot about the history of the name. Itself while I wait to see if it creates a family tree for me because I am adopted, I don't know anything about my family.
Denis
Not free and very intrusive. i don't use it anymore because i was spammed a lot.
Response from VestigeeOct 21, 2026
Hello, We’re sorry to hear that your experience with Vestigee was disappointing and that you received more messages than expected. Please contact us at [email protected], mentioning your Trustpilot review, so we can look into your case and help resolve the situation. Kind regards, The Vestigee Team
Simon
My cancelation was handled very quickly & without any fuss, much appreciated.