VertaforeVertafore provides software solutions for independent insurance agencies and brokers, MGAs, and carriers that help them better manage their businesses and processes to grow revenue and be more profitable. Insurance is all about relationships, and we believe technology should make those relationships even stronger. Our mission is to transform the way the industry operates by putting people at the heart of insurance technology.
Vertafore (vertafore.com) has 78 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
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Julia
Working with KEAL for years already - every update bringing new issues. Frustrating.
Response from VertaforeAug 15, 2022
Hello Julia and thank you for taking the time to leave us a review. Our team works diligently to make each customer experience has a positive one, but there is always room for improvement. We take your feedback seriously and greatly appreciate it. If you would like to discuss anything further, don't hesitate to contact us.
Chris P.
Saves lots of time and keystrokes, and gives me accurate quotes for all of my carriers. Only thing I'd like to see different is the ability to swap husband and wife as first named insured on property quotes like I can on auto.
Response from VertaforeAug 15, 2022
Hi Chris, Awesome! Thanks for sharing your success with PL Rating. Your input about swapping first-named insureds on property quotes would be perfect to add to Vertafore Ideas. It's our tool for users to collaborate with others and let us know what enhancements they'd like to see in the future. Check it out in My Vertafore when you get a chance, and please let us know if you have any questions.
Nancy
The log in process is ridiculously complicated. I have to search the menu just to find where I need to log in.
Response from VertaforeAug 15, 2022
Hi Nancy, our team works diligently to make sure your experience is a positive one, but there is always room for improvement. We take your feedback seriously and use it to continuously improve our products and services. Thank you again for sharing your thoughts!
Diane
Always so prompt on returned calls and very helpful.
Response from VertaforeAug 15, 2022
Hello Diane, We appreciate your kind words and are so glad to hear that your experience with Vertafore has been a positive one. We genuinely care for our customers and are delighted to know that our dedication shows. Thank you again for sharing your feedback!
Kristen
The system consistently glitches and doesn't rate all carriers. It shows invalid credentials when they are valid and it is not a very user friendly system.
Response from VertaforeAug 16, 2022
Hi Kristen, thank you for letting us know about your concerns. We're sorry to hear that we haven't met your expectations. We genuinely appreciate feedback from our customers and use it to continuously improve our products and services. Thanks again!
R
Their mgmt system is easy to use. PL rater hasn't worked for 4 months for home and they keep wanting you to pay in full for their service. Emails to staff gets unanswered after multiple times. Like those have said, seems like they are happy and quick to take money but underservicing when it comes to tech support. They said they will open endless tickets which means nothing gets done for months while you pay.
Trevor M.
Customer Service is non-existent, the product fails monthly, and the only thing they are good at is charging me money.
Joe P.
Vertafore may be the worst company I have ever done business with. I requested my account be cancelled back at the first of the year and was told I was in a contract. They requested I give them 30 days notice before renewal to cancel the account. After cancelling, I received a notice stating I needed to give 60 days and would be charged 2 months. I then had 1 month taken out of my account followed by 2 months take out a month later. When I called to ask about this, nobody could help me. I left several messages for my account rep, who 3 weeks later has still not returned my calls. I finally spoke to a manager who never called me back as well. I finally reached her again and was told that my contract auto-renewed and I would have to keep the product for the full year. All along, I have been locked out of my account and nobody can explain that to me either.
Response from VertaforeApr 19, 2022
Hi Joe, Thank you for taking the time to voice your concerns. We're sorry to hear that your experience with us didn't meet your expectations. Our customers are at the very heart of what we do, and it's important to us that each one has an excellent experience. While we require 60-day notice for cancellations, we have approved some alternative options for your account and removed auto-payments/auto-renewal. Please feel free to let us know if you'd like to discuss these options further. Thank you!
