VertaforeReviews of vertafore.com

My experience with Vertafore has been less than ideal. We are a small agency and have been with Vertafore for more than 20 years. They have finally priced us out of their yearly contract. It has more than doubled with same amount of employees in less than 5 years. The service we received was so poor! I would get a call from my marketing rep and he would tell me all of these things he would do or help with then I would never hear from him till my renewal. Trying to switch to another ams they want to charge me $6,250 per data back up. They have been nothing but a money drain to our company. I would stay away. Nothing positive to write about here.

PREDATORY PRACTICES FOR CONTINUING EDUCATION SERVICE PROVIDERS. Account is shut off without notice, online access is suspended, and when you call to settle balance they cannot take payment over the phone meanwhile they charge interest for non payment until you either paper mail or wire payment--GARBAGE service from a monopolistic provider of state insurance transactions.

I hate this website and doing business with it. It's stupid, time-wasting, and they make you change your password, REGARDLESS of how complicated it is, EVERY CHANCE THEY GET. They can EFF OFF as far as I'm concerned. They are as stupid as UHC quite frankly

Terrible service - I had an urgent issue so I called their support team and there was a voice message that said “we are in a meeting, please try calling again later”. Why is your whole service team in a meeting? You should have at least 1-2 people still answering phones for customers. Absolutely the worst service.

Fidel Quijada sold us QQ Catalyst saying there was NO contract and that we COULD CANCEL ANYTIME if we were not satisfied. After 9 months of use, we identified serious system issues and notified him. Instead of helping, he delayed responses until we were suddenly told we were already in a renewal period requiring a 60-day notice for cancellation. Because now we are entering another 12 month period of contract. (???) Fortunately, I contacted Vertafore directly and learned we were just three days before being locked into another 12-month term—despite being told there was “no contract.” After canceling, we were charged thousands of dollars just to retrieve our own data. Our account was transferred to another representative without notice, and Fidel stopped responding to calls, texts, and emails. I only found out by contacting Vertafore again.

PAY ATTENTION TO YOUR CONTRACT!!! We found out the hard way that when you sign a 5 year contact, they slide in a 5 year renewal on it also, so you are locked into to them for 10 years! I have never heard of such a thing and is shady business practices in my book.

They care about sales and keeping your money. Their so called managers get switched out a lot and when you ask questions they are inexperienced. Billing is a nightmare. Trying to get a refund for an overcharge and their billing managers always in meetings and the girl who answers puts you on long holds and you can hear loud background because she works from home.

Run from this company as fast as you can. The lack of customer support is terrible. I signed up for a year and a 1-year contract with Vertafor back in December of 2023, a month before the renewal, as stated in the contract. I emailed my account rep as well as the Vertafor customer service department to cancel my account. I did not receive a response at all. A few months later, I started to receive invoices. I called again. I was notified my account was still active. Then over the course of 3 months, I exchanged over 30 emails with a supervisor at Vertafoir. Finally, they agreed to cancel my account via email. I received no additional invoice over the next few months. Then today I got a call from a collection agency. Turns out my Vertafor account has not been cancelled