Vertafore Reviews | Read Customer Reviews of vertafore.com

Vertafore Reviews | Read Customer Reviews of vertafore.com

Vertafore reviews

78 approved reviews, newest moderated first

Teak J.
Aug 16, 2022
I have yet to speak with anyone from…
I have yet to speak with anyone from the company, I tried canceling many times no one ever called me,, the company doesn't care about me they want there money !!
Response from VertaforeAug 16, 2022
Hi there, Our customers are our focus, and we are sorry to hear that we didn't meet your expectations. We take your feedback seriously and use it to make continuous improvements. Your account team will be in touch soon, but please don't hesitate to reach out if you have questions in the meantime. Thank you!
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Dee
Aug 15, 2022
This company does not answer the phone…
This company does not answer the phone nor chat function for their customer service. Sircon is the worst of all their programs. The system is difficult to use and give multiple error messages that are due to faulty administrator functions. Avoid this company at all costs. I do not know why any Fortune 500 companies such as United Health Care would pay for such terrible platforms and service. Absolutely fails in productivity, support and any other positive areas of success.
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Michael
Aug 15, 2022
I will be seeking legal action
I will be seeking legal action
Response from VertaforeAug 15, 2022
Hi Michael, we're sorry to hear that your experience with us didn't meet your expectations. Our customers are at the very heart of what we do, so it's important to us that each has the best possible experience. Your account manager is currently working on a resolution and will be in touch soon with more information. Please feel free to reach out in the meantime if you have questions or concerns.
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Randy W.
Aug 15, 2022
We have dealt with billing issues for…
We have dealt with billing issues for months and you have us set up on 2 different accounts so we’re probably not getting your best deal then you delete our PL Rater account over a $27 bill that we called and took care of months ago!!! Your customer service flat out sucks!
Response from VertaforeAug 15, 2022
Hi Randy, thanks for sharing your concerns. Our customers are our focus, and we're sorry to hear that we didn't meet your expectations. We're currently working with you and your team on a resolution. In the meantime, please feel free to reach out if you have any questions or concerns. Thank you!
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Carmen
Aug 15, 2022
I had not been in for a while- about…
I had not been in for a while- about two years. Last itme I went in I couldn't find certain things so I gave up. I went in now and was able to move around very easy. Will definitely continue using.
Response from VertaforeAug 15, 2022
Hi Carmen, thank you for taking the time to share your experience! User experience is a top priority for us, so we're glad to hear that you're finding the product easy to use and navigate. Keep up the awesome work!
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Ed T.
Aug 15, 2022
President
the Vertafore rep, James, was not helpful in correcting the lack of rating issue for several companies. He even tried to claim the carriers declined the risks when no data at all transferred to the carrier websites.
Response from VertaforeAug 15, 2022
Hi Ed, Thank you for the feedback! Our customers are our priority so we're sorry to hear we didn't meet your expectations. We're currently looking into this and have alerted your account team who will be in touch. Please feel free to reach out if you have any questions or concerns.
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Wayne
Aug 15, 2022
Non-Resident Application
Simple yet effectively able to apply for my non-resident license.
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Sherri
Aug 15, 2022
I would like PL rater to be more…Accurate
I would like PL rater to be more accurate I always must bridge through to every company for an accurate quote.
Response from VertaforeAug 15, 2022
Hi Sherri, thanks for sharing your concerns about this. It sounds like our support team was able to help resolve this issue, but please let us know if we can help with anything else or if you have any questions. Thank you!
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