VertaforeReviews of vertafore.com

Worst customer service,department managers do not call back and when you ask for corporate numbers they give you a sweepstake company. Never signed up with them they bought out the company that I was with QQ for years (which I loved!!) and the service stopped once this company took over Never experienced anything like this. They are holding me hostage and Jennifer Lewis will only return my call after hours so as not to speak with me.

Don’t do business with these people, I cancelled 3 months ago and they are still charging me. I have been calling trying to get my refund, all they say is that they do owe me and they will take me off of auto debit, but the following month I get charged again. Now they owe me over $500 and for the past 3-weeks they keep saying they will deposit on my account and never do. Then they said they were going to mail a check next day, 2-days pass and nothing. I call back and they said they changed their mind, they will deposit into my account, I wait and wait, nothing. Now they just tell me the managers on never there so they will call me back, and of course they never do. I am tired in dealing with Vertafore. I never knew I was going to go through something like this. I changed rater because the FSC rater they carry is overpriced (by $100) and is glitchy. The program is no longer reliable and never improved. I switched to another company that offers a Rater and management system for the same price of FSC. I have spoke to other agencies and it looks like most of them are dropping FSC. The reason why this company is giving me the run around with my money is they are loosing a lot of business. I recommend to stay away!

Vertafore is the absolute worst. From support, to accounting, to the legal department. Signing up with Vertafore has been one of the biggest mistakes of my insurance career. Please don't make the same mistake we did and contact another company. You will save yourself a lot of hassle, aggravation, time and most importantly MONEY!

We used Vertafore's product, PerFORMer, for several years. This year, we didn't need it any more, so we didn't pay the bill. So I got an overdue notice. I responded to the overdue notice by saying we didn't need the product any more. I got an email back saying they have a 30-day cancellation notice rule, and that I owe for a month. That rule is not printed anywhere on their invoices, and we were not under any kind of contract. We had never heard of this rule, nor seen it in print anywhere. That is underhanded to me, and dishonest. I will pay it, but it sure leaves a bad taste in my mouth. Our agency will never consider Vertafore for anything, as long as I am here.

Vertafore bought QQ Solutions sometime in 2016, I have always been on automatic payments but ever since they switched companies the billing is never accurate.Today 4-5 months later I find out that only my MVR account was on automatic payments. If you own your agency then you can relate that most of the time we're so busy reconciling client payments that we set everything up for automatic payments for a reason and to avoid this very reason. Vertafore is a horrible take out company with a lack of control in there accounting department. Also change your draft name to Vertafore in bank drafts because I would've never known "VF Holding" is Vertafore, I was about to put stop payments thinking it was Vanity Fair. Joshua with Insta Insure Florida

I have been using Vertafore for my agency since we began. For six years we have been held hostage by this company. Over 5 new sales reps in that time period and each one of them making the same promises that they were going to help and trust them to be better than the previous rep. As a small independent agency we need a true partnership with our agency management provider. You have to beg for training and customer service to call you back. Sometimes waiting 2-3 weeks! Only to finally get them on the phone and tell you they have a solution for you but you are going to have to pay them another set-up fee and user fee for it. Their systems are pieced together platforms that are not nimble. Completely outdated and difficult to move around in. If you are a small independent agency and looking for a rating platform and agency management system that is truly "cloud-based"? You should look to EZ Lynx. They are 1/3 the cost and much more nimble. Extremely efficient and actually "cloud-based". They have excellent training videos that are readily available and easy to access. Perfect for training your employees. Their customer service people move fast and are great to work with. Can't believe I allowed my agency to be held hostage for so many years.