VersaTablesVersaTables was founded over 15 years ago and has served over 80,000 satisfied customers to date! As a leader in active office furniture, we specialize in high quality, state-of-the-art furniture for both private and public sectors. We sell directly to end-user companies and consumers, and have the experience in creating purposeful and long-lasting furniture. From urgent furniture needs to specialized project requirements, you can be assured of the most professional, personalized, and prompt service in the industry.
VersaTables (versatables.com) has 151 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Office Space & Supplies · San Jose, California
Excellent
Office Space & Supplies · Irvine, California
Excellent
Office Space & Supplies · Riverside, California
Excellent
Office Space & Supplies · Livermore, California
Excellent
151 approved reviews, newest moderated first
S. V.
Placed an online order on May 23rd. Received a confirmation email and a request to rate my experience within a few minutes. Called to confirm shipping date on June 1st, only to be told that the order had been placed on hold due to a billing/shipping address question. Never received an email (checked the spam folder) or phone call letting me know there was a problem. Total waste of time for a desperately needed order.
Gary S.
I still haven't received my product
new C.
quick answers to online help questions
Demian G.
Purchase experience was good. Keyboard tray was good quality. Chat agent didn't get back to me as promised on a question I had was only minor issue.
Paul S.
Great product. Easy setup. Sturdy. Excellent packaging so arrived undamaged. Very satisfied. Thank you.
KT C.
Louie and his team are awesome! This is my second personal VersaTables ever purchased outside of my work and I'm very happy with it. I had a lot more interaction with customer service this time because I accidentally ordered the wrong surface. At first, it seems that the exchange process was a hassle: No exchange in person (I live 45 mins away from the warehouse) or extremely expensive for me to ship the surface back using shipping providers available to me. Louie and his team were able to pull through and I paid a much lower shipping rate to return the surface. In fact, my wife is so happy with the service, she is buying another VersaTables product through her work.
Alan B.
If this rating was for the table it would be 5 stars. The table I ordered is very well made. The powder coated steel frame and accessories are beautifully crafted and absolutely solid. The top is a heavy mdf with a thick top coat. It is every bit as solid as the frame. Additionally several accessories come with the table such as a monitor mount and speaker stands. It is very well designed and all the hardware fits beautifully. But this rating is for the experience. They handled my order in a reasonable amount of time, two weeks to ship and three to arrive. Where there was a problem was in communication. I am leaving my previous review up to explain. Basically after the order there was no communication and it took a call to find out a status that made sense. No shipping notification was sent. Overall poor communication but they get a pass because of the unique circumstances Update: after calling customer service I was able to get clarification on my order status. At two weeks it has shipped with a planned arrival Friday. The customer service guy was very competent and handled my query. So why 3 stars right now? It took a phone call. Repeated emails received no response. I will update once the table arrives. I have had Versa products before so my hopes are high. Slightly more than a week after ordering a table, nothing but silence from Versa Tables. I go to look at the status of the order and it is “yes”. Yes to what? Here is a suggestion: Clarify the order status and reduce the customer service load and put your customer’s minds at ease. An automated email when the status changes with an explanation as to what is going on would go a long way. It is standard practice. Copy how Amazon does it with a graphical and clear illustration. Even just changing the status from “yes” to “ready to ship” or something that makes sense would be good. I want to buy American first but your process Is not good. I ordered a standing desk from a competitor around the same time. The process from them was clear, I received notices on the status and the desk has already arrived and is set up. All I know from you is “yes” and a customer survey email at the same time as the purchase. You can do better. Communicating with your customers will go a long way in achieving customer satisfaction and will also result in more understanding and patience.
Patricia
When I placed the order in late March, Sonia was very nice and helpful. We had several emails and texts with pictures to confirm the correct size of the wheels. I got an email saying that they were coming but they have not been delivered yet. I realize that the mail service is very slow during this time. I’m not getting any notices from UPS / FedEx/ or USPS or any other shipping company.
Response from VersaTablesApr 16, 2020
Hello Patricia, We are sorry for the delay, we have been having issues with shipping. we will be making sure your order is on it's way to you by tomorrow. - Versa Products Support