VersaDeskReviews of versadesk.com

Quick response time

This is the sixty one I have install user are very happy with the setup

Excellent product & price, love it!!!

I love the VersaDesk! It allows me to be less sedentary while working at the computer.

The construction of the table is excellent. Its functionality is excellent. However, on the VersaDesk's website, it is still showing as pending shipment. So, there are concerns about customer service. It was shipped without an email send ahead. I am thankful for FedEx to call ahead to schedule delivery. It would have been nice to have the shipping information for communication with them. A keyboard was ordered on 15 August. Called before ordering and was told it normally ships in 5-7 business days. It is now 27 August and is showing as shipment pending.

It took a month to get my order and they sent me the wrong monitor arm. I purchased a single and they sent me a double. I do like the product though.

We received the package 75% open. All large staples that held the box together were a loose. Once opened and set upon the desk, the lift mechanism continually failed to work. Instead of sending us a new desk, Versa asked us to troubleshoot he problem, TWICE, with two different customer service agents/technicians. After that did not work, they sent us a replacement part for the new desk. Once the replacement part arrived, it also did not work. We even used it on a second desk we already owned and it didn't work on that desk either. We believe the packaging did not protect the desk in transport and it has been irreversibly damaged; but even if it could be fixed, we didn't buy a used or promotional item, but a new item. We should have been sent a new one immediately. Very disappointed with their handling of this order.

I had recently ordered one of the stand up desk as a phone order with one of the customer service reps. The order was paid by credit card and the transaction date was July 31. I called and talked to someone in the customer service department and requested a copy of the invoice for my credit card records. The person I had talked to said there was no record of the purchase. We received the desk around the 5th/6th of August and as I stated before, the transaction on the credit card was made on July 31. I would like to purchase another desk, but want to be assured that the purchase will be validated in your system. Your response will be appreciated. Marsha Caldwell 3M Company Forest City, IA