J. Q.
Lack of Customer Service
Ordered the desk bike. The tension knob does not work. Attempted to get help from customer service, but still no response. It’s been almost a month now.

VersaDesk is the leader and original in Electric Sit- Stand Desk Solution products that specializes in innovative designs for your office, at home, at your work space, or for the hobbyist. Our designs are registered and patent pending. Being around since 2006 we have the experience in creating innovative and long-lasting office furniture. From urgent needs to specialized project requirements, you can be assured of the most professional, creative, personalized and prompt service in the industry.
VersaDesk (versadesk.com) has 698 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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698 approved reviews, newest moderated first
J. Q.
Ordered the desk bike. The tension knob does not work. Attempted to get help from customer service, but still no response. It’s been almost a month now.
Tania
the monitors were far too close - the keyboard needs to be able to come out away further
Kim B.
Awesome love it. Very easy to operate and adaptable.
Sheryl
The worst customer experience I have ever had.
James
Versadesk has a good customer service department. I especially liked how their engagement platform integrates with their email server. What this means is that if I want to add a note to the service engagement I can just respond to the email. This is the way all companies should run their support. I ordered the single monitor product to use with a large, single monitor. But the unit that was delivered to me contained the two monitor version. Fortunately, the single and dual parts are interchangeable adapters. Versadesk's solution was just to mail me the single monitor adapter. I was happy with the outcome. The only criticism I have for Versadesk is that their fulfillment quality assurance is lacking. There were two separate QA misses in my experience. (1) They sent me a model with the wrong adapter initially. QA would have caught that. (2) The single-monitor adapter shipped later without one of the hex bolts. When the package arrived the adapter only had two fastened bolts on the unit. A third was loose in the package and the fourth was missing. Since I already had the dual-monitor part, I took a hex bolt from that unit. Again, basic QA should have caught that. Actually, it's pretty nice to have both adapters for the price of one but I am much more efficient with a large single monitor rather than two smaller ones and I don't anticipate ever using that part.
T. P.
Love my versa desk. The only downside I have found is that I need to adjust the belt often (daily) as the belt tends to veer to one side or the other when I first start the treadmill up. Other than that, I am thrilled with the size, the price, and the overall product.
Andrew K.
I had to constantly hassle customer service to get a status update for weeks. Finally, I was told the product was delayed, and they didn't know when it would be available. Terrible customer service. Will NEVER buy a VersaDesk product again.
Jerry M.
I have the corner desk top at work and loved it so much that I purchased one for my corner desk at home.