VerizonfiosReviews of verizonfios.com

So I had a great conversation with Grace at the New Jersey office. What a nice lady. She made me hopeful that the gift card promised just might get to me sooner or later. She told me to hang in there. She also explained to me that the $200 gift card I received was the correct one. It wasn’t what the salesman told me, but it was on the contract. I’ll come back when I get the next one for an update. She also told me i could apply the gift card to my bill and it wouldn’t affect my auto pay discount. I’ll keep you posted, but because of Grace I have a couple of more stars.

Poor customer service. they are not very helpful

very deceptive business practices. Upsold me on a higher speed FIOS service on a new location, I was told I could bundle my home and mobile service for a discount - I was unable to do it online because of the massive outages yesterday so I called in. The representative only cared about selling me streaming packages. AFter I politely declined, she directed me back to the website to bundle! Finally, the router for the FIOS service didn't work!

No other company on planet Earth can be worse than Verizon even if they tried Most rude namely Adolfo. Unprofessional, high strung, irritable always. Snippy. Reported to FCC and he’s empowered to not respond to them or to me. One hand doesn’t have a clue what the other does They have zero regard for consumer rights and ignores even state legal services When I called to get service it took the woman ONE HOUR AND THIRTY FOUR MINUTES I lost count how many times she said oops don’t know what happened but we have to start over again. Transferred me to her own company department where I held forty five minutes only to find out they had been closed since she transferred me The router had the incorrect SSID AND PASSWORD Tried countless hours then finally support informed me that was not the correct SSID and PWD no wonder I couldn’t get service working Then I was informed that the WiFi extender needed to be hard wired and I had to pay to get it done Rude technician showed up and made a hole through my bedroom wall, didn’t caulk and left all drywall dust pile on the floor. He left a pile of yards of cable sitting directly at my closet door so I couldn’t get in without the risk falling on my face Second tech just as rude and nasty as the first Several supervisors called and left messages but no extension called each time and phone rang forever no option to leave a message I had ACP on phone and relayed the number to the 1 hr 34 minutes staff Told once you’re set up with service we’ll adjust your bill. She quoted me almost hundred dollars a month I received messages saying my service scheduled for suspension. Adolfo corporate executive insisted I was wrong and absolutely no suspension was scheduled. Two days later it was suspended I’m on a heart monitor that requires WiFi Suddenly Adolfo is emailing for ACP number informed him they were given listen to call and it’s definitely there There has been no more response to FCC and no contact with me Yesterday morning I’m awakened just after 4:30 AM from heart monitor that they have no connection If my rate dropped dangerously low which has happened the alert cannot be sent for emt to get me. They DO NOT CARE they placed my life in danger My service was suspended for non payment without any notice. None Tonight my neighbor chatted with their representative and now listen to this chaotic dishonest incompetent company. We were told repeatedly that I had to pay $99 to restore my service. Completely ignored the fact I’m on a life saving device. Then the genius of this all is a NOT corporate customer relations person telling us that it’s MY responsibility to enter my credentials and set up my own ACP A neighbor works in that industry and all he could do was laugh. Spoke to ACP and it amounts to Nonsense. There you have it. Did not restore my service They should call on whichever God they pray to that I don’t pass in my sleep It’s going places. It’s not going to be good for these careless bullies I hope I have provided more than enough information to have everyone know that this is not a company you want to be involved with Btw numerous requests were made for Adolfo manager to call and that never happened TMobile and Metro PCS is rolling out internet service. Check their site for availability in your area if not sign up for the wait list The more people sign up the sooner they get to your location That’s the Verizon FIOS nightmare Senator Booker, NJ division on aging legal advocacy, FCC CFPB. FTC. NJ STATE DIVISION OF HUMAN SERVICES. DIVISION FOR ELDERLY AND DISABLED. NJ GOVERNOR. BOPU. COUNTY OFFICE ON AGING. JEFF COLE 3 on your side TV consumer investigation. Community Health Law Project. Good luck Verizon

2 Years ago we made the change from Spectrum Internet which had CONSTANT issues with connections, to Verizon FIOS and ever since we gotten Verizon FIOS we havent had one service interuption since!! Verizon FIOS is truely reliable and dependable unlike Spectrum Internet and Im a poud supporter of Verizon FIOS!

The tech never comes. No one calls to say why. You call them they say they can't get in touch with tech. 3 days I been waiting.

I have had Fios for over 15 years and their internet speed and reliability is bar none. Even during Covid, with 2 working adults and 3 college students doing online classes our speed never failed us.

I ordered a router to buy outright for $399. I wanted to use my credit card and I wanted a receipt for the router. What I got was an addition of 1/3 of the price of the router on my regular bill. When I asked if it could be a separate charge and receipt I was told that's the way it was done and they could not change it. I did not want to have the price added to my regular monthly bill. This is not ideal. it appears that I can use a credit card but it seems that it would replace the card I use for my regular monthly bill. I did not want that or any of this. I have a budget and this is going to mess that up. And I will now need to find an alternate way to pay for this new increase in my monthly bill for 3 months. I had it all worked out how I was going to deal with this expense. Now that is all shot to hell. I just looked at the bill I was sent and the total is $305.13. My regular monthly bill is around $139 with the 1/3 added price of the router for $133.33 that comes to around $272. I think this is a ploy to added more charges to the bill. This is why I wanted the charges for this router to be separate. I can't separate out the taxes,shipping for the router from the regular monthly bill. I don't understand why Verizon cannot be more flexible in helping their customers. It seems not many people like Verizon (see Verizon fios sucks on facebook) and I can understand why.