VerizonfiosReviews of verizonfios.com

If I could give zero to negative stars I would…Constant buffering and completely unhelpful customer service"I am completely done with Verizon. The service is incredibly spotty, and I can barely stream a video without constant buffering and loading screens. Every single time I call customer service, they tell me to unplug everything and plug it back in. It never works. To make it worse, they just claim 'nothing is wrong on their end' and refuse to actually help us find a real fix. Save yourself the headache and go with Brightspeed instead—it is so much better."

The most useless customer service in world history. I had multiple issues and all I got from them were guesses. I eventually found answers by experimenting and consulting independent chat rooms.

Do not use verizon if you think you may ever have a single issue or question ever. Their account authorization seems to forget who you are at the slightest breeze, locking you out of the account and preventing you from resetting your password unless you spend an hour on the phone crying at the robot to give you a human. I finally cancelled my account because they wouldn't even let me transfer my service after an hour of struggling. They kept bothering to pay my final bill, and it took me AN ENTIRE WEEK of failed logins, email digging, automated phone calls, and app downloads to finally get to a human who would let me pay my final bill. I had assumed PAYING THEM would be made as easy as possible, but it's NOT. It took them threatening to send me to collections to finally crack my spirit enough to suffer through the AI phone assistants for long enough to pay. No clue how the average person is doing this.

I signed up with Verizon during summer of 2025. They have people on the corner and going door to door for them. I was with Spectrum granted, but Verizon has a better deal. They told that I'll start receiving discounts, receiving gift cards just for signing up with them right. I deactivated my account with Spectrum even though they always overcharging people after sign up with them. I didn't think that Verizon was a gimmick too. They had a promotion where I was to receive a $200 Visa gift card for signing up with them after my first 90 days. Never received it. Then I got another promotion for a$200 dollar Verizon digital card back in November of 2025 and I had to redeem in February 13, which was yesterday, right. I logged in on a desktop computer. Tell me why they switched the date to April 14. Now I'm on the phone with customer service, and I was able to redeem. They said I would get the digital Verizon card within 48 hours and I never did. I log in now, and it's like it never existed.. A big company like this.. Scamming people..It doesn't make any sense.

My 100-year-old mother, who lives solely on Social Security, is currently being charged $268 per month for a basic Verizon Fios package: 75/75 internet, basic TV, and VOIP phone service. This cost has increased steadily over the years. I have contacted Verizon multiple times—most recently just two days ago—literally pleading for any kind of discount or accommodation. I spent over 30 minutes on the phone with a representative who focused on upselling rather than helping. In the end, Verizon would not offer so much as a $1 reduction. This level of indifference toward a senior on a fixed income is deeply disappointing. Verizon’s approach feels completely heartless. I strongly urge anyone considering Verizon Fios to explore other options before committing to their service.

Poor customer service. they are not very helpful

very deceptive business practices. Upsold me on a higher speed FIOS service on a new location, I was told I could bundle my home and mobile service for a discount - I was unable to do it online because of the massive outages yesterday so I called in. The representative only cared about selling me streaming packages. AFter I politely declined, she directed me back to the website to bundle! Finally, the router for the FIOS service didn't work!

No other company on planet Earth can be worse than Verizon even if they tried Most rude namely Adolfo. Unprofessional, high strung, irritable always. Snippy. Reported to FCC and he’s empowered to not respond to them or to me. One hand doesn’t have a clue what the other does They have zero regard for consumer rights and ignores even state legal services When I called to get service it took the woman ONE HOUR AND THIRTY FOUR MINUTES I lost count how many times she said oops don’t know what happened but we have to start over again. Transferred me to her own company department where I held forty five minutes only to find out they had been closed since she transferred me The router had the incorrect SSID AND PASSWORD Tried countless hours then finally support informed me that was not the correct SSID and PWD no wonder I couldn’t get service working Then I was informed that the WiFi extender needed to be hard wired and I had to pay to get it done Rude technician showed up and made a hole through my bedroom wall, didn’t caulk and left all drywall dust pile on the floor. He left a pile of yards of cable sitting directly at my closet door so I couldn’t get in without the risk falling on my face Second tech just as rude and nasty as the first Several supervisors called and left messages but no extension called each time and phone rang forever no option to leave a message I had ACP on phone and relayed the number to the 1 hr 34 minutes staff Told once you’re set up with service we’ll adjust your bill. She quoted me almost hundred dollars a month I received messages saying my service scheduled for suspension. Adolfo corporate executive insisted I was wrong and absolutely no suspension was scheduled. Two days later it was suspended I’m on a heart monitor that requires WiFi Suddenly Adolfo is emailing for ACP number informed him they were given listen to call and it’s definitely there There has been no more response to FCC and no contact with me Yesterday morning I’m awakened just after 4:30 AM from heart monitor that they have no connection If my rate dropped dangerously low which has happened the alert cannot be sent for emt to get me. They DO NOT CARE they placed my life in danger My service was suspended for non payment without any notice. None Tonight my neighbor chatted with their representative and now listen to this chaotic dishonest incompetent company. We were told repeatedly that I had to pay $99 to restore my service. Completely ignored the fact I’m on a life saving device. Then the genius of this all is a NOT corporate customer relations person telling us that it’s MY responsibility to enter my credentials and set up my own ACP A neighbor works in that industry and all he could do was laugh. Spoke to ACP and it amounts to Nonsense. There you have it. Did not restore my service They should call on whichever God they pray to that I don’t pass in my sleep It’s going places. It’s not going to be good for these careless bullies I hope I have provided more than enough information to have everyone know that this is not a company you want to be involved with Btw numerous requests were made for Adolfo manager to call and that never happened TMobile and Metro PCS is rolling out internet service. Check their site for availability in your area if not sign up for the wait list The more people sign up the sooner they get to your location That’s the Verizon FIOS nightmare Senator Booker, NJ division on aging legal advocacy, FCC CFPB. FTC. NJ STATE DIVISION OF HUMAN SERVICES. DIVISION FOR ELDERLY AND DISABLED. NJ GOVERNOR. BOPU. COUNTY OFFICE ON AGING. JEFF COLE 3 on your side TV consumer investigation. Community Health Law Project. Good luck Verizon