VerizonfiosReviews of verizonfios.com

Having trouble with FIOS service. Called two different 'customer support' numbers. The first was totally AI, without a single instance of talking to a human. Problem unresolved. The second number started out the same, and when I described the problem I am having the line disconnected! Some 'customer support!' UPDATE: After two days of trying I finally found the right phrases to get me connected to a human being. The representative (Jennifer) is what costumer support is all about. She asked the right questions, listened to my answers, and quickly diagnosed the problem as a bad set top box. Since there is a Verizon store nearby she did the necessary paperwork, sent it to store, and I drove over and got my new box. Still, it shouldn't take 2 days of phone calls to reach a human representative. 5 stars for Jennifer, 1 star for Verizon FIOS.

So I had a great conversation with Grace at the New Jersey office. What a nice lady. She made me hopeful that the gift card promised just might get to me sooner or later. She told me to hang in there. She also explained to me that the $200 gift card I received was the correct one. It wasn’t what the salesman told me, but it was on the contract. I’ll come back when I get the next one for an update. She also told me i could apply the gift card to my bill and it wouldn’t affect my auto pay discount. I’ll keep you posted, but because of Grace I have a couple of more stars.