VerizonReviews of verizon.net

The worst of the worst companies that make you go in LOOPS to try to login and when you want to reset your login, you are taken back to the main page and NO where near the password change page... I got the request many times sent to my phone, stating close this page and go back to the page where you initiated the request, I got back and clicked on GOT IT and then sent back to the login page without being able to change my password. LOOP after LOOP after LOOP after LOOP... Multi Billion dollar company does not have a decent password reset setup. What a shame... I switched back to Verizon to qualify for new phones since my previous company T-Mobile decided not to give me an offer for new phones, I will switch companies soon because the heart ache is NOT worth it with the WORST telecom company in the entire universe. I wish I hadn't switched to Verizon... don't get their services unless you want to get upset quite often... also for the price increase every year on my internet, I've told them I wanted to lowest available service, I don't care about high speed and they keep on charging more and not keeping the same price for the same 300Mbps U/D which was 150Mbps U/D and they upgraded me and increased my price.. Every year I have to call and plead to them that I have the same shitty speed that I wanted for the lowest price and you keep bumping up the price... I didn't ask to be bumped... I am not a gamer or an avid user of high speed, simple streaming and regular browsing... that is it... What a dump of a company....

Their customer service has gone down the tubes in the past couple years. It is now impossible. I can't even get a simple question answered like why my bill increased? Time to switch carriers! They aren't worth what they charge!

Horrible customer service ! The app sucks. It never works. I sincerely apologize for the inconvenience this has caused you. Upon checking the transfer PIN, it appears there is a system glitch on our end. I kindly ask for your patience as we work to resolve this issue, which should take a few hours. In the meantime, if you prefer, you can visit the nearest Verizon store, where our representative will be happy to assist you. So bad. Never again with Verizon

Verizon Wireless refused to cancel my line 407------0284 and blocked the return of a device they promised as “FREE”. Representatives gave misleading, contradictory information for over an hour, and billing continued despite my lawful request. This is deceptive, unlawful, and a violation of FTC law, FCC regulations, and Florida FDUTPA. I am escalating to Small Claims Court, FTC, FCC, and Florida AG. Consumers beware!

Don't use Verizon. My free internet trial was horrible. Instant getting bill for the free trial. They ruined my perfect credit for almost a year. I started getting hacked, scams, Verizon trolls and a bill. I wish I would have saw all the poor reviews about Verizon before I wasted my time. The debt collection agency saw Verizon's, (Elmwood street, South Lansing Michigan's) deception almost a year later and canceled my free trial debt! Verizon is evil. Smh.

I have been a customer for 25 years and no loyalty from Verizon. Their billing has continued to increase substantially and you can pay 400 to 500 dollars monthly easily. This is what I did for years until I found myself struggling to pay it. Reluctant to leave thinking they are the best out there. I noticed the past year my phone was not operating as it used to where others were functioning with no problem when navigating the internet. I called with concerns knowing I have the premium plan, this should not be. I also noticed I had a lot of hidden charges, other family members as well and no assistance or interest in helping to lower the bill. I arranged for a payment plan following all guidelines as I have in the past. This month they decided not to honor the payment plan and cut my phone off anyway. I was without service for 3 days. We all know what that is like. As soon as I restored service I immediately went to T-mobile and it was the best thing. Their service is phenomenal navigating the internet swiftly and no problems with drop calls and I don't have to rely on wifi calling. Trust that is garbage. My bill is 2/3 less paying $130 a month for TWO lines guaranteed for the next 5 years. I am telling you Verizon is a RIP OFF providing less than average phone service. People like me and thinking other service is no better. Believe this, some probably not better, but T-Mobile has them BEAT and you will be paying much less. THANK YOU VERIZON FOR DISCONNECTING MY SERVICE, IF YOU HADN'T I WOULD STILL BE THERE OVER PAYING FOR LESS THAN SERVICE. Literally Thank you! I moved Family with me and they are paying $170 for THREE LINES don't believe check them out for yourself.

My wife had to replace her phone through Verizon’s protection plan with Asurion. The first replacement phone only lasted two to three days, so we had to request a second replacement. During this process, Verizon sold my wife a Home Protection Plan, making it sound like something she needed for the phone — which it wasn't. When we realized the mistake and called to cancel that plan, Verizon mistakenly canceled both the Home Protection Plan and the actual phone protection plan — without notifying us. Now the second replacement phone has failed (still within its one-year warranty), but Asurion refuses to honor the protection plan because Verizon had dropped the policy. When we contacted Verizon for help, they couldn’t provide details about who handled the call or offer any notes on what was said. Because of their mistake, we’re unable to get the phone replaced. The only thing Verizon offered was a standard trade-in deal, which still requires us to pay out of pocket — essentially the same deal anyone would get without having had insurance. It completely defeats the purpose of having paid for a protection plan in the first place. In the end, we paid over $300 into Verizon and Asurion’s protection plans and now have to spend $650 for a new phone — putting us out almost $1,000. Had we skipped the plan and saved the money ourselves, we’d be much better off. We would have had to only put up half the price of a new phone. It’s clear that Verizon is more interested in maximizing profits than taking responsibility for their mistakes. Verizon's mistake was very costly on us.

What is Verizon? What does that word even mean? Veri Zon? Ve Rizon? Regardless of the meaning of the word they chose to name their business, one thing shines through like the rays of sun on a bright summer day: They are a terrible business. Verizon used to be in the business of offering cable service to customers. That pretty much ended when customers learned of other, more affordable options, and customers began to "cut the cord" and bail on Verizon for more affordable internet service. That resulted in a mass exodus of customers leaving for greener pastures. Today, Verizon specializes and works hard at one thing and one thing only: Trying to persuade customers to stay with Verizon, while at the same time attempting upsells. No matter what you call in for - service down, need to cancel, bad customer service experience, technical issue - Verizon reps will attempt to upsell you to a new plan. That's all they do now. Doesn't matter if you call and tell them your dog has fleas - they'll try to upsell you - have a pain in your foot? No problem, we have a new plan for you! Problem is, Verizon just plainly sucks at everything they do. This is my opinion.