VerizonReviews of verizon.com

my router box went bad, when i called they sent me to tec. support (which did not speak English) around & around we went, they wanted to send a teck out to look at the problem at $105.00 an hour!! i said NO just send me a new box. so they sent a teck out with out telling me! no one was home, they said i wasted there time, i said send a new box if that does not fix it i will pay. OK so they sent 3 boxes and then tried to get me to pay $1000.00! well after "15 phone call' at 2 hour each it is worked out. I WISH THERE WAS SOME OTHER COMPANY I COULD GET IT FROM but that is life in a small town.

We ditched Verizon nearly a year ago for another company (which will remain nameless, not here to plug the new company, just to let it be known how bad Verizon was). In short, it took six months and approximately 30 hours on the phone to fix our account problem. We had phone service at 2 facilities on one account, needed to be consolidated. No one in Verizon could solve it. I was told by the Verizon reps that their complaint and service 1-800 line is "customer driven". It must be, because no one within the organization knows what's going on. I spoke with at least a dozen customer repa on the phone, all who were very polite and I think did everything they could to resolve the problem. When they would look up Our account and read the number of calls we had made, they began saying "wow" after they looked at it because the history became so lengthy. Unfortunately the problem was above their head (they all thought it wasn't, but it ALWAYS was). I was told an "off line" team was working on it time after time after time. I'll just leave it at this - worst customer service ever! And it seemed like no one above the customer phone reps ever cared.

I was a customer with multiple phones for more than 15 years during which time I had paid them more than $25,000 for their services. I gave them a chance to bid to keep my business, but they came up short of better offers from the competition (which is fine). So, I decided to change service companies. During the negotiations, Verizon told me that all my obligations were complete and I was free to make any choice. However, once they learned that I decided to make a change, they used every ugly tactic imaginable to get me to stay with them, they were rude and insulting, they made up issues and lied about the facts, they tried to bribe me, and then they used financial threats in an effort to manipulate me. After many unpleasant conversations, I even offered to pay them for an extra month of service after my cancellation to satisfy them, but they continued to add charges and threats for months beyond that. So, if you are in "The Family" and you're happy, you might be fine. But, if you ever choose to leave, watch out! You might need to go into witness protection.

I upgraded to LG 3 phone and had to use warranty within two weeks to have phone replaced due to faulty charging core. The new phone came and within a month I had to call warranty again due to faulty charging core which had my phone over heating and the keyboard kept going off where I had to doa factory restore three times a day. Third call to Verizon had a representative admit there is a faulty charging corein the LG 3. Now here I am waiting for my 7th phone to be sent to me. 7 PHONES THAT WERE SENT BROKEN WITH A FAULTY CHARGING CORE! Verizon claims there is nothing they can do but replace it under warranty. They made me use the upgrade on my nieces phone to get a new phone so now she loses her upgrade because VERIZON CANNOT SEND A PHONE THAT WORKS. They are a cell phone company that cannot provide working phone. But they can charge me for services and notify me of the fee if I break my contract. They refused to take responsibility and correct the situation. My recommendation: DO NOT USE VERIZON IF YOU WANT A CELL PHONE COMPANY WHO PROVIDES YOU WITH A WORKING PHONE BECAUSE THEY CANT PROVIDE ME WITH A WORKING ONE. SEVEN BROKEN PHONES SENT OUT!!!

PEOPLE WHO HAVE HAD PROBLEMS WITH THEIR APPLE PHONE AND RECEIVED A PEOPLE WHO HAVE HAD PROBLEMS WITH THEIR APPLE PHONE AND RECEIVED A REFURBISHED ONE AS REPLACEMENT BE AWARE. PLEASE TAKE YOUR PHONE TO THE APPLE STORE TO CONFIRM THAT IT IS REAL. VERIZON IS SENDING PHONES THAT ONLY HAVE THEW APPLE LOGO BUT NOT ACTUAL IPHONE internally. They will completely deny this... be prepared. Apple Store completely turns you down and can't touch the phone since it ISN'T an iPhone. I went to a Verizon Store and they are not able to help me. They also acknowledge that the iPhone that I have received from them does not look like an iPhone (the casing is different) and isn't as heavy as a real iPhone. When you call Verizon for help they will make you reset your phone send you a test to only tell you there is nothing wrong and the serial number that is it registered comes up as a iPhone... DUH! and that you are basically crazy. They either know this and make you feel like you are simply helpless and or are not aware that who ever they do business with... the company that provides the refurbished phones... are not actually giving them the product that is promised. The Apple store confirms this. The Apple Store advised for me to look into LEMON LAWS. I am canceling my ten year service with them. I have lost complete trust in this brand.ONE AS REPLACEMENT BE AWARE.

Bad service while setting up my phone, and now the web page is down, and therefore I can't put money on my phone - and the phone is useless. Since no one apparently want to talk to me, I'm giving up on verizon. I advise everybody to do the same.

I tried buying new smart phones for ny husband and i. Got them in the mail and returned a few days later because internet doesnt work on them in my area, their online customer service chat was rude and not helpful.