VerizonReviews of verizon.com

worst company ever!

I tried to disconnect my service when I moved, I had equipment I wanted to return, but they wouldn’t take it except at specific locations. None of the locations were near me so they said they’d send me a return label and I could drop it off at UPS. Unfortunately they never sent that label despite me calling and requesting it several times. Additionally when I would call the automated system it request you to enter a phone number to be connected to an agent, I repeatedly entered my phone number correctly, and it would read it back incorrectly and refuse to connect me to an agent because “that is not a valid phone number”. So now I just paid $212 for equipment that I threw in the trash when I finally resigned myself to not being able to return it never using Verizon again. The only way I was eventually even able to pay the bill by getting a live agent was to call their “disability service number”.

Version will not refund my money. I have talk to the company 13 times to get the money back from a return. You pay your bill on time but I still can’t get my refund from Version. If all Version clients switch to another company maybe this company will pay more respect to its customers.

Disgusting spammers. And dealing with Verizon has been a nightmare

We have tried to cancel a Verizon line for months. They make it impossible and continue to charge our checking account. Their customer service is terrible, and they seem to have deliberately designed their system so that you cannot leave it.

I am absolutely disgusted and fed up with Verizon. My most recent experience has made me want to switch to an IPhone, even though I hate IPhones and they are probably just as screwed up as Verizon. I have been a Verizon customer for over 25 years. I recently was forced to get a new phone after having my old one for 12 years. EVERYTHING is screwed up this time. First of all, music is a big part of my life. I had over 2000 songs on my phone, songs that you can't get just anywhere. NONE of my songs transferred over because the new phone doesn't support how my music was recorded. This has never happened before. I have always been able to transfer my music. Now, I will have to re record all of them if I am to have access to them. Do you know how long this takes?? Oh I know, you dont care do you? Second, my phone calendar is very important in my life because it has kept record of appts. I have had for all of these years. I really, really needed to keep record of all dates for the last 5 years. This damn phone will not transfer my calendar info. but up to one year back. I need to be able to refer to dates up to 5 years ago and now I can't do that. I am devastated by this. Third, I have always been able to use an SD Card with my phone. Guess what.....this phone has no place for an SD Card. So I can't save or transfer data without having to rely on that f....... Cloud to keep up with my shit. I don't give a damn about the Cloud. Finally, I have gotten caught up in this phone trade in crap in order to get a discount on this outrageously priced phone. I don't know how it happened but this is the first time I have ever been required to turn in my old phone. I PAID FOR MY OLD PHONE. IT IS MINE! I have never had to turn in any phone I have ever had to get a discount in the past. WHAT THE HELL! I have been a loyal customer and you people can take your discount and shove it as far up your ass as possible!!! I just may been returning your wonderful phone and going with another carrier. VERIZON SUCKS and I will make sure that every person I meet from now until die knows just that.

Recently moved from t mobile to Verizon and it was such a mistake. The sales team was phenomenal but support is horrible. Getting a live agent is impossible. You cant get past the AI agent and if you do they transfer you multiple times. Im traveling and stuck in another country with zero service. Iv been trying to get an agent to help for 2 hours. When i got one, she couldnt hear me and promised she would call back. No call was ever received. I then called to sign up for a place in queue and was promised a call back in 1 minute. It has been 20. Im in a different time zone and its 1 am where I am trying to connect. Apparently our business account was eligible for some prompt customer service assistance. Nothing has happened. Im going to see if I can somehow switch back to T Mobile.

Took my payment out twice and their chat said scheduled payment was cancelled due to early payment and a live person on chat said scheduled payment was cancelled the night before scheduled payment was to come out because I got a message telling me they were withdrawing. They took it out and caused me issues with the bank. I called the morning it came out and customer service kept sending me to financial resources and financial resources kept putting me on hold to supposedly look at account and instead sent me back to the beginning condescending automated voice telling me no me they understood my frustration and had to say 6 or 7 times I needed financial services. I was lied to multiple times over the 6 hours on the phone it took to finally get Daniel who cared enough to not send me back to square 1. However, my $$$ was tied up over a week due to their bs. 28 year customer of 3 lines and this is how they treat you. Verizon customer service sucks and there is no way to leave comments and comments or reviews on their app or website. Still pissed iff and looking for better service.