VerizonReviews of verizon.com

Horrendous customer service. Had to sit on the line arguing with an AI for 10 minutes before they even began to put me into the queue. Then when I get to the place for FIOS Internet access, the phone AI insists I enter my Verizon phone number. I don't have a freaking Verizon phone number, i have Verizon FIOS. And wish I didn't.

They work with Asurion which they have no clue what the right and left hand are doing. I had stopped into the store after being told Asurion did not have my part when my appointment was scheduled (a week in advance mind you). Asurion explained in store was a separate thing than the mobile technicians? But had no contact info for the technician and couldn't guarantee any repairs. Very disappointed with Greg and several others from Asurion and Verizon shouldn't partner with them if they don't work together or have information on the way their insurance program runs. Now I have to wait a total of 2 weeks to get my business phone replaced. Would NOT recommend either.

Apple charged my card for $300 dollars after they gave me one price for my phone and decided my trade in value wasn't that value. They told me my new phone would be $599. They had said my battery was swollen OR screen was lifting on my old phone but no definite answer. They also said they my 7 plus wasn't actually a 7 plus. They sent the phone back and charged me $300 on top of the $599. They also were supposed to contact Verizon and let them know my new device agreement was with them. That didn't happen either and Verizon is still charging me for the phone that apple charged my account $300 for! They then tried to tell me that the only resolution was for me to send everything back to them and then they would give me my money back. Take the 7 plus to some store, pay to get it repaired and then they would try the trade in value again. What the hell!? I explained that i'm a small business owner and that doesn't work for me because I run my business entirely from my phone. I was on the phone for 3 hours with them. 3 hours! All i wanted was the $300 back that they charged my account for because the inital agreement was for $599. Had i known that my phone was going to be valued at 0 dollars and then charged $300 on the back end I WOULD HAVE NEVER PURCHASED THE DAMN PHONE! Now they want me to be without a phone "while i figure it out" and tried to paint it as though they were doing me a favor. I DID NOTHING WRONG I haven't even addressed the fact that they STILL haven't contacted VERIZON to let them know that I paid them $300 dollars for a phone that Verizon is STILL CHARGING ME FOR. So on top of paying for my new phone, im still paying Verizon for my old phone and I paid Apple $300 for a phone that they said, later on, had no trade in value and wasn't actually a 7 plus WHEN IT IS! And i'm supposed to be happy with a resolution that COMPLETELY inconveniences me!? I want my $300 back because I was told it was going to be one price and then I got charged on the back end. I want to be able to keep my damn phone that i'm already paying for and not have my life and my ENTIRE business inconvenienced over something THAT WAS NOT MY FAULT I want them to contact Verizon like they said they would so I can stop paying Verizon AND Apple for the same phone.

The single worst company for any consumer to deal with. Notwithstanding that I am attorney and have REQUESTED that they sue me regarding bogus bills issued to me personally and to our law firm, it takes a lot of time and effort to make them go away. They billed us for 6 mos of phone service in PA in a house without a phone line or phones. We demanded phone records showing that a line was operational and was used at any time for incoming or outgoing calls. After being chased by them by collection agencies I wrote to in house legal counsel telling them I was starting a lawsuit against them on a specific date, time and court and sent my papers to him that were to be filed. They backed down. 2 years later they sought to bill our firm for phone lines that had been DISCONNECTED for 18 months as our entire firm had moved out of that office. We gave them 48 hours to produce records showing incoming/outgoing calls along with our landlord's signed affidavit that we have vacated the space. They have 'reserved" their right to sue us - that was 4 years ago. We have Optimum cable/internet/phone now. Verizon would be 60$ a month cheaper. We stick with the more expensive Optimum. There is no discount making it worthwhile to have to deal with Verizon. The single worst consumer company that we have ever encountered personally or professionally. AVOID at all costs. The company employs many collection agencies - no match for any lawyer - if one can't collect on a bogus bill the bogus claim gets referred to another collection agency. They can't use lawyers because lawyers risk sanctions, suspensions or worse for prosecuting bogus claims.

To be fair, Verizon's FIOS service is actually quite good. We moved recently, and that is where our problems started. When installing FIOS in our new home I was at work and my spouse was busy. The installer called me to confirm where I wanted to box placed - okay, no issues there. The snow finally melted and last weekend was the first time I was outdoors and saw what the installer did. He put three holes in my house to run the cable! WHY THREE? I called Verizon, waited on hold for 55 minutes, and then finally spoke to a helpful rep "Mick" who told me the local dispatcher would contact me and send someone out to inspect the job. That was three days ago and no one has contacted me. Service? No service with Verizon!

Verizon business plan went from $90 to $130 in two and half years. Never Verizon guys!!!there are other cheaper companies you can trust

VERIZON--WHAT A JOKE--THEY TELL AT LEAST 5 LIESP---1, CHANGING PHONE FROM WIRED TO THE GREAT FIOS--THEY SAY NO DIFFERENCE--WRONG--NO MORE PERSON YO PERSON, 3 WAY CALLING, VIOCE MAIL NOW REQUIRES TO CALL SPECIAL 800 # TO GET TO USE IT + AND TO CHANGE YOUR RING TIMES WHEN VIOCE MAIL PICKS UP 2, OUR TV SERVICE IS THE BEST---NOT EXACTLY I HAVE SEEN PEOPLES TV FREEZE, ONLY TOOK 25 MINUTES TO REBOOY---THEN THEIR IS THE TIMR THE TV PICTURE SHRUNK!--" THAT HAPPENS WHEN THE KIDS COME SCHOOL 3P-6PM--YOUR INTERNET SLOWS UP 3, THERE REPIAR IS POOR--THEIR "GRAY BOXES" CANNOT BE OPENED BY THEM IF I PUT A LOCK ON THEIR BOXES--THAT I CAN OPEN WITH ORDINARY SCREWDRIVER { THIS IS THE RIGHT TOOL}, 4, THEY LEAVE WIRES HANGING AND ON THE GROUND THAT ARE STILL ATTACHED, 5, CUSTOMER SERVICE WAIT TIMES HAVE INCREASED SYNOPTICALLY--THEIR SYSTEM TOLD ME I COULD BE CALLED BACK IN 1 HOUR, THAT ENDED UP BEING 3 HOURS { THIS WAS BEFORE THE HURRICANE } AND THE BEAT {LIKE MUSIC } GOES ON AND ON!!

Horrendous! Their International Travel pass is a dangerous nightmare. They put me in grave danger when my travel pass phone did not work and I could not call road-side assistance in the middle of a mexican desert and more. Since then I called in dozens of times within a 2 week period getting hour long hold times and no rel answers. They trigger a new travel pass even though now I turned off Cellular Data. So they charge me but do not provide the service I paid for . When I cal in to complain I get no service, no real support and a bunch of 'tech support who know little to nothing! If I could give this a negative 10 I would.