VerizonReviews of verizon.com

trash and overpriced

Their service/products are over priced and incomprehensible. Trying to get actual relevant information from customer service is impossible. One time they actually made me cry, I was so frustrated. Oh and monthly billing is always a surprise and never a good one. Don't get me started on their website. It's hell on earth. Round and round and round you go.

We had to move my 93 year old mother to my house in another state. Well it was very involved and we worked for 1.5 weeks. One of the hardest things to do was CANCEL her Verizon cell which was stolen and cancel her land line. We spent time on the phone and got hung up on after we could not find her PIN number. Now we were told we needed to go to a store. My wife had to go to 2 stores neither could help her. Remember, we are trying to physically move a 93 year old women out of a house she was in for 67.5 years. An amazing amount of physical labor and we had NO time to drive around looking for stores. Well that all proved a waste of time. A week later, today, I got on the phone for 2.5 hours and managed to cancel the land line for I found a PIN number on a folder. That did it but I had to go to another office to cancel the cell which I had no PIN number for. Verizon was only able to suspend the service which means my mother will still get a bill but not as much. Remember, this was the cell that was stolen with her bag. After on hold for one hour and 20 minutes and after being on the phone with them an hour already, I hung up and ate supper. I will go back into battle tomorrow and try to get her cell service CANCELED not suspended. All depends on the PIN so if you subscribe to Verizon, get the PIN tattooed to your arm. If I was ordering a phone, I bet I would not have had this difficulty. Verizon, you stink!!!!

Be very careful if you purchase from them I went in to get a new phone for my daughter at the Verizon in Roselle, IL and the salesman told me about a deal on I-Pads that they had and also a new unlimited plan that was cheaper than what I was paying. He told me that if I got the I-Pads and changed my plan that I would be paying around the same monthly as I currently was. I questioned him on this numerous times and he said yes. I agreed and when I got my first bill it was over $150 more. Everything happened with Covid-19 and I didn't realize they were open so I called corporate and they agreed initially to send me boxes to mail them back and credit everything back to me. When they realized I purchased from this store they told me I had to handle it with them. Well needless to say they are not willing to take the I-Pads back because its been over 14 days so basically their sales personnel can lie and get away with it. Also the salesman told me that if I every cracked my screen protector to bring my phone back there and they would replace it for free. Another lie, its $10 to do this. DO NOT BUY FROM THIS STORE UNLESS YOU WANT TO GET LIED TO AND RIPPED OFF!!!!!

You are taking a Big risk getting internet. Hasnt worked in weeks. Lost job due to wifi not working during stay at home order. Verizon just takes a guess at the problem then say they will fix it and then its not the problem. Blamed it on one modem sent new one, didn't work, sent an emplpyee to fix it he blamed modem and gave ssme exact modem. Spent hours on the phone with them with Horrible customer service. He said yes ill transfer you to manager it rings once and nobodys there and have to start over and takes another half hour to talk to a person. Nothing fixed, no bill credited and hour and hours on the phone. Horrendous the way they treat customers. Go anywhere else

Multiple times I have tried to get a replacement phone and they don't know what the hell is going on 1person says that it should be there next day and send to wrong address then was told that it was being shipped back and to the warehouse by 4:30pm and for some reason it is not there but when they want your phone bill money they will blow up your phone but they can't send you a replacement phone but I bet if I brought a brand new phone they would have here the next day time to switch companies

Multiple attempts to set up AutoPay have failed because payment dates are only available in a limited range and there is no way to change those dates. For those of us receiving monthly income on the 1st of the month, a payment date in the first ten days of the month is needed. Even attempts to contact Support Chat to resolve this problem returned the standard response received on the AutoPay setup page that one must use one of the dates offered, not one the customer needs or wants. I return to this each month hoping for success but it's always a disappointment. Their phone service is not problematic but the consideration of the customer on this topic is execrable.

My internet is out 1-3 days a week. Fooey How do they get away with this?