VerizonReviews of verizon.com

Absolutely horrible. Phone customer service will tell you one thing and not follow through on them. Moving their service was a NIGHTMARE, their technicians did not switch the line from coax to fiber yet kept blaming it on my setup. Took several days to get a technician to my house, only to find a hidden $149 charge that was not disclosed to me beforehand to solve an issue on Verizon's end. When their phone customer service promises they will call back, only one out of eight has followed up because I threatened to cancel. Put you on long holds with no one picking up for over 2-3 hours with no warning. When customer service says something, make sure to get proof in writing or they will not acknowledge it! ZERO customer service, it's better to do it all yourself online to avoid hidden charges.

Happened again, shocker. Verizon has a 60% one star rating and they still chose to do nothing about it. I changed my account for three lines in May based on their suggestion to save me money. Three months later I'm still trying to correct the changes. They keep telling me I miss-understood the changes. Well I have saved all the chats (never deal with Verizon without a chat line, then save the chat...you WILL need it later) But even with the chats they refuse to back up what their employees tell the customer. Just got off another chat and once we got the lines corrected (I hope) I asked for a inconvenience credit, which they had done for me before.....guess what....disconnected!! Somethings never change. They know they are a necessary evil in todays world so customer service is not a prioroty.

This is a complaint about a chat today (8/16/21) around 8pm. Spoke to rep via chat about my security concerns. Agent was condescending, outright rude, and would not connect me to a manager or send a survey to complain. They also would not end the chat which held me up from getting in touch with someone that is actually willing to help me. Bc when you contact the chat again you get the same rep unless they end the convo. I said that they were condescending and rude and they literally said "you're welcome." Said I was going to follow through with a complaint and they said "sure." Ended the chat myself and the next chat person is saying they are a supervisor named "manda," employee id # 2626756052 (which is probs fake and probs the same awful rep as before). This "supervisor" which is probs the same person started mocking me by sending repeat texts over and over again bc I asked for the email to file a complaint multiple times so every response they sent they sent it over and over and over again. Which is mocking. They refused to give me an email to send a complaint and said I have to MAIL a complaint lol. The (likely false) address they gave me is: PO Box 660108 Dallas, TX 75266-0108 Which seems obviously fake. Not only am I writing this review, I promise you, "manda," that you messed with the wrong person and I am escalating this bc of how unprofessional you are. That being said I have literally NEVER had anything but great service before. Have had problems, sure, bc I was given incorrect info, but never had anyone be rude like that. This person does not reflect my overall experience with Verizon. This one star is for them and them alone. In my experience Verizon does typically care about the customer and they are normally very professional and helpful. That is why I am writing this review of the poor customer service experience. Bc they need to know that they have a bad egg on their team that they need to take care of.

Terrible! I've just been in a live chat with their agent for fifty minutes - absolutely useless, just wanted to pass me round to other people. Internet is very unreliable, and they won't send round a technician to fix it. Very expensive, very poor consumer service.

Was patronized, belittled and invalided by a customer service for speaking on my right to lower bill. Also, after that he the nerve to push products I never asked about.

It just takes 223 courageous Congressmen to SHUT VERIZON DOWN once and for all. Just screamed at a Verizon customer service rep who is not even American. She could barely speak English. ME: "Could you please tell me why my wi-fi hotspot is so slow? What is this 10G I'm limited to? VERIZON rep: "Hope you having a nice day? Did you hear what I asked? Are you having a nice day? ME: ""Could you please tell me why my wi-fi hotspot is so slow? What is this 10G I'm limited to?" VERIZON rep: "What name do you prefer I call you?" ME: "ARE YOU LISTENING TO ME? Could you please tell me why my wi-fi hotspot is so slow? What is this 10G I'm limited to?" VERIZON rep: "We do not tolerate any abuse. We will disconnect this call."

I could give zero but unfortunately there is no option for that. I purchased my phone from wood field retailer was not happy came to return device and closd the account. I provide them with my credit card. They charge re stock fee. After months I got 100 lbs nocked down from derogatory notes. Because their dumb employee did not charge me for the activation fee and days used. They refused to change information provided to all major credit report companies. I am furious and will start a campaign to inform ok my friends and family about ther shady practices. Spoke for hours to customer service, financial services, and corporate headquarters nos nobody can fix this problem they have created. ABSOLUTELY WORST COMPANY. BAD CUSTOMER SERVICE BAD SERVICE PLANS VERY BAD MANAGEMENT POOR COMMUNICATION BAD IN COMMUNICATING AND TAKKNG RESPONSIBILITY FOR THEIR SHADY ACTIONS. Review the account 0989455956-00001 Listen to all conversations recorded check charge to my credit card and multiple visits to fix this issue and the poor service provided to me. lack of knowledge and communication. I am Jorge Bolanos who you screwed the credit.

A profit greedy company who exploited customers during the pandemic. Still trying to collect money while people were struggling. The same way they treat their workers. Workers are exploited while executives get perks and bonuses No humanity or compassion from this company. Scrap those lying commercials that make the company like sweet and rosy