VerizonReviews of verizon.com

I have been with Verizon for over a year now and have had nothing but experience after experience where they have just outright proven to me that the value they place on me as a customer is a big fat ZERO! I have an account with another National carrier (T-Mobile) that has gone above and beyond to insure that my needs are me, I have the service I want, the equipment I want, and that I am satisfied. As I said I’ve been with Verizon over a year and am eligible for an upgrade so I call for the upgrade and they tell me that they want this astronomical amount of money down in order to upgrade me even though I am trading in an iPhone that over half the the thousand dollar cost is paid off so they get that phone back and want a bunch of upfront money even though I have NEVER required a down payment for anything prior to this! It looks to me like they are intentionally making it a ridiculous price on purpose to keep me from getting any value for the phone I have already been paying for. On my line with T-Mobile the upgrade me from an even older less valuable phone to the new iPhone 13 Pro Max for $0!! What does that say? They actually value me as a customer. As a result I am going to switch completely over to T-Mobile where they actually value me as an individual customer and they appreciate me spending my hard earned money with them! We have choices where we spend our money and I would recommend that you look anywhere other than Verizon, especially if you want treated like you money and business matters!

I wish I could leave zero stars. They told me my bill would be 123 and it's been 142 and everytime I get on the customer service with verizon, they just throw platitudes my way and say they will fix it going forward and they never do. I keep overpaying, and wasting an hour each month talking to them while they try to supposedly do something to remedy the situation. Verizon has gotten worse, do yourself a favor, stay away from this company. Looks like ATT and Tmobile have surpassed them, never thought that could happen, but this is the world we live in, where some people look to improve to really help people and get better like ATT and Tmobile and others get complacent and stop caring like verzon. Buyer beware, don't say I didn't warn you. Also, they promised me a $500 visa gift card where they told me it would get send to me in 8 weeks and I don't have to do anything but wait, well now they tell me I was supposed to submit a redemption within 30 days.

I switched my regular acct to a business acct and they are totally screwing me ! I have paid well over$500 this month for the phones that were suppose to be only$150 ish. I call them they say I owe nothing but then I get phone calls from them stating I owe or they are shutting us off. We went into the store to get help, ya, right, 1 1/2 hour wait at the least, I tried calling again, no luck ! I did end up paying, I don't want my phone shut off, but come Monday they will here from me !

Phone calls are not made in a secure fashion. They allow random SIP addresses to be added to your line. I can send unencrypted traffic to my phone through my SIP address. Their customer service reps are clueless even at tier 2. I've been able to DOS them from my computer pretty easily which doesn't say much about their tech department that they can't stop someone from taking out their gateways. None of your voice calls are over tcp or tls. They listen in on every call and every text. They have allow their OSINT companies to take the reigns of their network and exploit/hack customers. When I showed them this glaring hole in their security, they refused to send me to their legal department or give me information on how to serve them. They are performing illegal operations and when told the answer was "doesn't every company?" This is not the correct answer. This company is shameful and I'm glad I get to see such a litany of people affirm what I think: this company is terrible, their service is subpar and their fees are outrageous. To top that off, I had no voicemail for months and none of their reps could turn it on. Last, they have a bunch of malicious domains phishing their customers.

Verizon is so bad I was questioning that the good reviews were fake. I have already written a review for Verizon but I'm writing another because I cannot stress enough how much this company is the biggest scam. Their network speeds aren't even as decent as they used to be, my current is much faster. Kind of disappointed that I've been missing out for awhile. Customer service has always been bad in my experience, but this recent time having Verizon it was absolute GARBAGE. I couldn't tell you how many representatives I've tried to speak with and every single one was awful. And I'm truly not a highly demanding customer. I don't expect refunds, or discounts, I just want my issues to be explained and hopefully resolved. It seems as if they purposely hire people with the worst attitudes. I can't even get somebody to email me my last bill. It's unfortunate enough when you deal with just a couple bad apples, but it's angering when every single associate acts like doing their job is your fault.

Service is so bad with Verizon that the VA can’t contact me and are now cancelling appointments, and shredding consults.

Verizon has the best coverage in my area. That’s the only reason I stay with them. Their customer service department is the absolute worst. They’re unhelpful, they refuse to let you speak to a supervisor. After insisting over and over and over they promise one will call you back and nobody ever does. I wish there was a company with comparable coverage and better customer service. I’d switch in a heartbeat. Verizon knows their coverage is best and that people will use them because of that. Therefore they treat their customers terribly with no worry about losing business. It’s a shame.

verizon has taken my credit limit down from $3000 to $400 for no reason, they do not treat there customers with loyalty as we treat verizon with loyalaty, they have an upside down buisness model dont choose verizon, prepaid carriers are your best option