VerizonReviews of verizon.com

One of the worst companies to deal with it in the world. Had a stolen phone in November 2014. Verizon crooked corrupt network all lies doesnot know what they are doing how stayed in business this long the public wonders. The most horrible company corrupt employees are working there. 891400000114771715. LGG3 phone phone 📞 number. 201-364-8099. What kind of Verizon are they running Does anyone at Verizon knows where the phone is. Reported as stolen. Nobody calls replies I had a stolen phone in November 2014. LG says on Verizon network. I sent my phone to India 🇮🇳 to please help this company must uncooperative company to deal with had all my pictures taken on this phone. Tell Verizon to get their act together and help find my phone and tell them to please contact the FBI 202-462-2969. US Marshals at 202-307-9100. I would never 👎 recommend Verizon to anyone. Verizon crooked corrupt network should be ashamed to be in business. I cancelled even their crooked corrupt cable network years ago.

I switched to T-mobile in September 2020 because it was less expensive and I could never get through to a Verizon rep without waiting for 20-30 minutes. I believed that my Verizon account was cancelled at that time as my number was switched over. However, Verizon continued to bill $80/month for my account. In October 2020, after waiting on hold & being transferred to numerous agents to address the issue and having to repeat the problem each time, an agent told me I’d paid the final bill and my account was closed. Given that the main phone number was transferred & “closed,” I was unable to access any information on Verizon.com about my account. After several months of still continuing to receive bills into 2021, writing letters, calling, and being put on hold for up to 90 minutes at a time, I was finally able to ascertain that the bills related to an old Jetpack with a different phone number attached—a number I didn’t know & couldn’t locate given that I hadn’t used the jet pack in a year. I spent over 15 hours between letters, phone calls, contacting the store which sold me the jet pack back in 2017, and still kept receiving bills for a closed account. Ultimately Verizon sent my account to collections, which was a shock as I have perfect credit and had never had an account in collections before. I finally gave up and paid for a service that was cancelled many months prior.

First of all, I have come to realize that the problem with Verizon's so-called customer service is --- it all depends on who you get. The agents run the gamut from high-school-dropouts to very helpful. Too many times you get the former and it takes you hours to resolve a problem, if you ever do. Occasionally you will get the person who you know can help you, but pretends they can't because they don't give a damn. Secondly, their recycling program is a joke. I tried to get a prepaid label to return a phone and I went around in circles and never did get a label. They sounded good, but that was it.

This is a company that does not care about customer loyalty. Our church has had Verizon since before it was Verizon. During the pandemic our services moved to online. Verizon cannot figure out how to provide a reasonable discount while we are not using the services. Verizon also has this trick called (surprise) automatic renewal -- so they will ask for about $5,000. If we switch. This is truly punitive to the community. -30-

Shame on Verizon. Calling for over 20 days to solve financial issue. No updates, no news. All they gotta do is to transfer my call to each other. If manager or supervisor reads this review, hit me up at meykho at gmail.com If you solve this issue, then i'll remove my review and will come back to verizon.

Have had Verizon for probably 20 years or even longer. But their service has been just awful for months. Customer service is just rotten. No, wait, there is no customer service. But it is still rotten. Everything seems to be so bad and so confusing. home our phones only have one bar - are you kidding me?? We do not live in the boonies. We are in town with a lot of homes and businesses in the area. Can't go live on ring. Went to auto pay to save on our bill, and they stopped sending statements. no statements for months. none come via email either. We just have to have statements, because we are going elsewhere and want a current bill to take with us. have signed up on website before but wouldn't take password which I wrote down when we signed up, so go through setting up a new password, but says doesn't recognize user id. so went through process again and then says already registered!! . HELLO it can be both!!! call in and will be on hold for some 45 estimated minutes and they instruct you to go through your phone via link via text message. tried to sign up through the app. as the website wasn't taking our written down password, then would say user id not recognized, so go to sign up again, and says user name is already signed up. Hello??? So go to sign up using mine this time (husbands was used before) phone and you put in a new user id and create a password, and confirm etc. and then submit, and it says user name already taken, and it wipes out interred password and confirmed password, so unless you stumble across one that has not been taken you will find yourself doing this over and over again. It is going to be see ya Verizon. Enough is enough. And I feel I didn't get a new phone from them as it was set to a foreign language! We are in the U.S. My husbands android did something that locked him out, and he stopped at two verizon stores, and they said sorry nothing we can do. go to Walmart. so he went to Walmart and it was a so simple fix to open it up. On the website, started chat, and was told 20 minute wait, so waited, and poof, after about 15 minutes, bounced me off and said chat and log in was cancelled due to inactivity?????? Want lots of aggravation. go to Verizon. We have now signed up with t Mobile, they paid off my iPhone, we have better coverage, 4/5 bars on our phones and my iPad, and we are paying almost $80.00 less each month for the same coverage!! And we checked out two near by locations and each had 4 people working. Stop at Verizon, and you will probably find only one employee, two at the most. Your wait time at t mobile, will be very brief, if at all. at Verizon, you can expect to wait and wait and wait to be helped.

The absolute worst company. You can no longer reach a rep. The tech support system hangs up on you every time after 'inviting' you to use a text link. When you do there is no one to help you on text support. My VM is full with ONE saved message in the system. HORRIBLE COMPANY.

I cannot receive messages. I need to receive a code from PayPal for hours and somehow I was not receiving the message. To my surprise I do not receive ANY TEXT MESSAGE. I have tried changing my sim card from cell phone, but it doesn't work. The support ones have not given me any kind of solution.