VerizonReviews of verizon.com

I've been with Verizon for over 7 yrs without a single issue…until the last couple of months. Recently I've had issues with very slow phone connections. Additionally, I wanted to upgrade the phone I bought from Verizon. As far as the connection problems, after suffering through a confusing phone tree system I finally was able to connect with a service rep. His only suggestion was resetting phone network options, which did nothing, service is still having problems. Regarding attempts to purchase a new phone, their web site keeps logging out of my account when I hit various links including those for new phone devices and the BYOP page. [FYI - I’m a former director of web design and development for another company.] Called customer service severals times beginning in early June and each time they've acknowledged the ongoing web site problem. As of this writing (August 27th) it's still not fixed! Decided instead to try calling sales department directly to see if they could assist with getting a new device and two times my calls were disconnected. Reps stated they would call back if call was dropped and they never did. Then tried three times to speak to someone via their Live Chat on computer: Once they took 5-8 mins between each response and after 30 mins of not even being able to ever get to the point of asking my question I gave up. Another time chat box disconnected the conversation. And the last time, the chat box broke down completely while texting with rep with an automated response popping up saying it "doesn't know the answer to my question." (??) I don't know what's happened to Verizon internally, but it went from a company I previously was very satisfied with to a horrible mess that is falling apart on all fronts involving their customer technical and web support as well as sales operations. They’ve lost a once loyal customer.

The connection is horrible. Unable to play games. The cheap price is legit you paying for garbage. This is not the wifi for gamers! Instead use Optimum. Its a bit more expensive but at least you cant play games. VERIZON IS FRICKING TRASH!

I've with Verizon around 20 year plus... But something change really bad on customer service, used to be I may say almost the best,but now I agree with most of the negative reviews is being the worst called customer service! took around 45 minutes then accidentally cut me off I used to have 5 lines me and my workers phone's I decreased to 2 lines, I'm thinking they have really bad service dropped calls no service were used to be normal.i bought two new phone's never improved the service...no two days ago i came to the store for solution on my bad service. Now they try selling me 13,hundred dollar new phone the best they can do???. It's ridiculous! Best solution move to different provider.

My name is Derrick J. I purchased a phone from these people regrettingly on July 13, 2022. I also sent in a trade-in device. They still have not confirmed how much this device is worth. I am in the process of suing them, as I have kept all of the chats that I had with them. These people are the worst company, that I have ever dealt with. I have chatted with them over 6 times in two weeks for the same problem. Do not buy anything from Verizon, they do not honor their customers. This is not a transparent company. DO NOT SEND IN A TRADE-IN DEVICE! If I could I would give 0 stars. The worst one at Verizon that I spoke to was Oliver. The rest were terrible and unknowledgable also.

Had for years, just offered unlimited. Switched to T-Mobile, ported #, but still took out full payment for 5 days of use, because I didn’t cancel auto payment. Said it will take till September bill to get refund. Global company that can’t have system that tells it that because you stop usage, means you stop service and stop auto payment. Then keep your money for additional 7 weeks. Use you for a high bill customer with hardly any usage, because live in rural area, then doesn’t offer best plan, and then keeps your money by fraudulent billing.

I have wasted days of my life trying to dispute outrageously high bills Verizon has been randomly sending me. $800, $550 etc etc. Customer service will pass you around from department to department refusing to resolve any issues until you give up. They are taking advantage of people.

My mother has lost years off her life trying to argue off random extraneous charges off our bill

PLEASE BE CAREFUL: we ordered Verizon internet for apartment where we were the new tenants. Sales guy gave us three options and even pushed the $99 a month level because there was no install fee and no router fee. He even said we could drop the service down the next month. We went with his suggestion. Bill came and of course, the install fee of $99 is on the bill. We call Verizon. First woman said if 'that was what the salesman told you, then we will make good on that. (Verbatim) "We never go back on our word." She would need a supervisor to sign off and call back in two hours. Never called. Yesterday, we escalated it to a supervisor who told us - "there is no written commitment in the notes from salesman, so they can't do anything." Did any of you know the sales people at Verizon can make up their own deals? They offered us half - which tells me they CAN refund the money but won't. Still unresolved as we await yet another level of management to review. BE CAREFUL WHEN ORDERING VERIZON INTERNET.