VerizonReviews of verizon.com

Verizon Store, Kihei, Maui, Hawai’i I have had nothing but months and months of trouble after buying a new iPhone 13 at this store. Over 6 months! I purchased a new iPhone 13 pro max here on April 5, 2022. I turned in my iPhone 11 Pro Max as part of the deal. The employee who was helping me said there was only one phone left and because I was in a hurry I didn’t think about it. But the box had been opened. And there was something else wrong. They transferred over everything, but there was a problem with the SIM card. In short, it has been a complete NIGHTMARE. Lost calls, lost texts, and I run my company business off this line. They made some improvements. But it was never quite right. I decided to get a second line, a Maui 808 area code phone number. From that time, the problems increased. It turns out that my original phone number, a 510 area code, was never disconnected from the former iPhone 11. They can’t seem to do that. I have spent well over 8 documented hours on the phone with tech support and it is still not working. It became crucial when recently I was coming back into the country from working in Africa and had severe food poisoning on the plane. When I landed, my daughter could not reach me on either number. I had to go to the ER and we could not connect even after switching the phone on and off. I finally got a text out to her. The phone plan with data roaming cost $252.00 and did not work on either the 510 or 808 lines for most of the time I was away in Southern Africa and Egypt, 6 and 1/2 weeks. My other friends, who were using T-Mobile, had not only great service but it was FREE. Not to mention I heard that you get free Netflix and a year of AARP, if you’re in that age category. No, I don’t work at T-Mobile. But I’m going to get their service for sure. I spent another hour and a half on the phone two days ago, still trying to get the tech department to fix this, and they reassured me it would be handled. Yesterday they called and said “they were working on it”. By 8pm it wasn’t resolved, and I had 2 phone calls come in 6 hours earlier that I never got. The voicemails showed up on my phone, 6 hours late. So then I decided to try again. Last night I spent another hour and a half on the Verizon chat with another agent and after giving the IMEI and ICCID numbers for both lines again, she could not make it work and told me to go get a new SIM card at the Verizon store. WHO IS RESPONSIBLE FOR ALL OF THIS? VERIZON! Apologies for the shouty caps, but really, you people at Verizon, YOU are responsible. And if I am going to get another SIM card, why not get it at T-Mobile? Better service, better prices, better international coverage (free!) and Netflix/AARP. Save your money and buy your phone and your plan in any other store and with any other company than Verizon. Just say NO to Verizon. No.

Began with Verizon November 2021. Early September my bill jumped by $80.00 or so. I questioned it and was told my plan had changed without my authorization. I switched carriers on September 6th and today received a letter that my service with Verizon stopped on September 28th. What the heck. I can't tell you the # of lies this company tells. Just spoke to a rep by the name of Joan and after many minutes she understood the issues and said she would sort out and there would be no further letters or invoices to pay. Does Verizon believe we are beyond stupid and will go along with everything they dish out to clients. NOT. Wake up Verizon as there are other reputable carriers to choose from.

Absolute laughable service, Verizon has sold out their towers so much the "proprietary" service is completely useless. I pay $100 a month for service that works half of the time, I should be discounted for how trash my service is. I can't text half of the people on my contacts because it always message undelivered. Do your research stay away from Verizon on the west coast. The last time I was on tech support the person was angry and rude and hung up on me frustrated that he couldn't fix my issue. Total incompetence, and a sold out network that claims to be the best. It's dog water.

Went into the Verizon on State Street in Santa Barbara to make an appointment. I wanted assistance in activating a phone. The employee acted as if he could not be bothered, told me they would not be able to spend much time and might or might not be able to answer my questions. He was a perfect example of terrible customer service.

On April 8, 2022, I contacted customer service to inquire about FIOS internet for my commercial office where I run my small business. In our area of New Jersey, the only options for commercial/business WIFI was either Verizon, or Comcast. Ultimately I chose Verizon due to the fact that Comcast stated I would be required to be in a 2-year contract even though it was $30 cheaper, and I would be penalized if I canceled early within the 2-year contract period. Not wanting to be held down by a 2-year contract I mentioned this concern to the Verizon customer service representative, Marcus Hill, who guaranteed that I would not be locked into a contract and that I could cancel anytime if I did not like the service without penalty. So I moved forward with ordering FIOS. A few months later, I was offered a better deal from another internet provider for much cheaper WIFI so I decided to cancel my Verizon FIOS. I called customer service and the representative, Nicole, unfortunately informed me that I was in fact locked into a 2-year contract, and that I apparently verbally agreed to it when in fact I did not. And if I wanted to cancel my FIOS I would owe a penalty fee of $900. I was never informed about the fact that I was obligated into a contract, or that the promotional pricing I was offered at the time was only offered as contract pricing. If that important information was relayed to me by my original customer service representative, Marcus Hill, then I would've opted for a different company like Comcast who was offering WIFI $30 cheaper at the same 2-year contract term. When I asked customer service representative, Nicole, for proof from her manager of when I verbally agreed to the said 2-year contract, I was flat out denied any form of proof such as a voice recording of the phone call and was told to get a lawyer if I want to get the recording. There is a reason why you have the trash emoji all over social.

Cannot receive mailing address return Non-fios Modem been on the phone over 2 - 3 hours worst support ever to include the ai. All they do keep transferring the call or hangup Even Chat non starter as well. US Post Office even destroyed sent to address plan to file claim against them.

Verizon sent an email July 25 informing me of a 12$ rate hike. With taxes and fees it went up to 15$. I complained to Verizon. The agent promised me my rate would not go up and we would pay the present rate each month. The next month my bill was back up 15$ more. I called again. Supervisor did nothing. They blamed this on inflation that I have nothing to do with. She refused to believe I was told my rate would not go up. I filed a complaint to the BBB. A Verizon executive responded and called telling me the rate hike would remain and he had fulfilled his duty by calling me. WHAT??? Absolutely total lack of concern for excellent customers. Bad reviews all over the internet about this. Looking for a new service. HEY VERIZON CUSTOMERS, WE JUST LEFT VERIZON AFTER THEY RAISED OUR RATES. WE GOT NEW 2 NEW GALAXY Z FLIP 4 PHONES, INTERNET, NETFLIX, PARAMOUNT PLUS, GIFT CARDS FOR 126 A MONTH! AND IF YOU'RE A SENIOR LIKE WE ARE THE 1000'S PHONES EACH ARE FREE!! CUSTOMER SERVICE AT T MOBILE IN OUR CITY WAS EXCELLENT!! AND OTHER VERIZON CUSTOMERS WERE IN THERE AT THE SAME TIME SWITCHING!!

Verizon gave me the wrong Set-Top Box so when I took it back to exchange it for the correct Set-Top Box I packed up the Set-Top Box nicely in the original cardboard box. I gave it to the Verizon employee and he told me we can take the Set-Top Box back but we cannot take the cardboard box it came in. I said, “This is what you gave me. It was the wrong thing and I'm giving you it back along with YOUR carboard box.” He said, “It is company policy not to take back the cardboard box. “You have to take it home and throw it out. I will not give you credit for the return.” Even though I returned the equipment he would not give me credit because I would not throw out his garbage! What kind of company is this that requires their customers to throw out their garbage? I’m switching to Comcast!